Opens an external site
- Employment type
- Full-time
- Minimum education
- Professional degree
- Posting language
- English
Job summary
The Maintenance Specialist provides firsthand technical support and scheduled maintenance for PhotonAssay equipment to ensure optimal performance and minimal downtime. They are also responsible for training customers on safe operation, managing spares inventory, and assisting with the installation and commissioning of new systems.
Job details
The Chrysos commitment and mission: Here at Chrysos we combine science and software to create technology solutions that are changing the global mining industry; both from a productivity and environmental impact perspective. Just like atoms and machines, we believe that everyone is different and how individuals come together is what makes us successful. Headquartered in Adelaide and with team members based in Australia, New Zealand, Europe, Africa, Canada, Chile, Suriname and North America, Chrysos Corporation’s diverse team of scientists, engineers and industry specialists are coming together to build technologies to provide rapid, accurate and safe ore analysis for the global mining industry. The company’s flagship technology, PhotonAssay™, steps around centuries-old chemistry-based assay methods to deliver true ‘atom-counting’ analysis for the measurement of gold and other high-value metals. With successful global installations, Chrysos is taking PhotonAssay™ to customers around the world – Chrysos could take you to places that you might not have even imagined yet. There’s opportunity around every corner and the support to help you achieve your goals. About the role: The Maintenance Specialist, with support from the rest of the team, will be providing firsthand technical support service to ensure the smooth running of Chrysos PhotonAssay™ equipment. This role is permanent full-time and based in Thunder Bay, ON. What you will do: Maintenance and service of PhotonAssay™ installations in Thunder Bay Scheduled monthly maintenance as well as responding to breakdowns on short notice to minimise downtime and maximise availability. Technical support service for the installations via cell, email, and remote computer login for troubleshooting and performance checks during and out of office hours as agreed. This will involve liaising with support staff at Chrysos’ headquarters and our technology partner in China. Training of the customer on the safe operation and maintenance of the equipment. Spares inventory management for each installation site. Complete maintenance and spares documentation and providing feedback to customers as required. Assisting in the development and continual improvement of the processes associated with the maintenance and service of PhotonAssay™ systems. Assisting in the installation and commissioning of new installations. Preparing fault records for statistics and reporting. Assisting with Root Cause Analysis of faults (to improve reliability) and safety (to prevent incidents that could lead to injury or damage). Assisting in the training of new Maintenance Specialists. Performing any other site duties as delegated by Maintenance Team Lead. Consistently supporting the development of a strong WHS culture Who you are: Essential Demonstrated experience in maintaining technical equipment. Safety mindset at all times. Strong customer service ethos and critical thinking skills. Able and willing to travel and work within US, Canada and overseas, including at remote locations such as mine sites. Excellent written and verbal communication skills. Valid rights to work in Canada. Current Driver’s Licence. Desirable Tertiary qualification in engineering (electrical, electronic, mechanical, or mechatronic) or a closely related technical discipline. Familiarity with the mining industry and mine-site operations. Customer Service and Field Service experience in the mining or mineral sector (or related) processing industries. Demonstrated experience in fault finding in electro-mechanical equipment. Direct experience in one or more of the following areas: electrical wiring and safety, power distribution, mechanical maintenance, and repairs; basic electronics; metalworking; engineering drawing and design. Experience in product development and the manufacturing sector. Familiarity with office productivity software to include MS Office Suite Who we are (Our values): Safety is a Non-Negotiable - Safety isn’t just a value — it’s our way of life. It’s about creating a culture where physical and psychological safety are top priorities. We speak up, challenge assumptions, and hold ourselves accountable to protect one another. One United Team – We thrive on trust, respect, and empathy. By embracing each other’s unique contributions and supporting one another, we build collective strength to solve problems, celebrate wins, and grow together. Delighted Customers – Our customers, both internal and external, are at the heart of everything we do. By listening, understanding, and acting with care, we consistently go above and beyond to deliver exceptional experiences. Always Improving – We are curious, courageous, and committed to progress. Every challenge is an opportunity to grow, and every step forward builds toward something extraordinary. Making or doing things better isn’t just a goal — it’s our mindset. Why Join Us: Your Rewarding Career Awaits At Chrysos, we value our team members and offer a supportive and dynamic work environment. Here's what we have in store for you: Flexibility and wellbeing initiatives to help you maintain a healthy work-life balance. Opportunities to work with groundbreaking equipment that's transforming the mining industry and reducing its environmental impact. Collaboration with industry experts and the chance to grow and develop professionally. Exciting career prospects and room for advancement. If this opportunity aligns with your career goals, we'd love to hear from you. Please apply through the link below and let's explore the potential of working together. Join Chrysos and be part of an innovative team that's shaping the future of mining technology!
What you’ll do
The Maintenance Specialist provides firsthand technical support and scheduled maintenance for PhotonAssay equipment to ensure optimal performance and minimal downtime. They are also responsible for training customers on safe operation, managing spares inventory, and assisting with the installation and commissioning of new systems.
Requirements
Candidates must have demonstrated experience in maintaining technical equipment, a strong safety mindset, and the ability to travel to remote mine sites. A tertiary qualification in an engineering discipline is desirable, along with experience in fault finding and electro-mechanical repairs.
Benefits
- Flexibility initiatives
- Wellbeing initiatives
- Professional development opportunities
Listed skills
- Technical Support · Preferred
- maintenance · Preferred
- Customer service · Preferred
- Critical Thinking · Preferred
- Inventory management · Preferred
- Root Cause Analysis · Preferred
- Safety Compliance · Preferred
- Reporting · Preferred
- Communication · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical support
- Maintenance
- Fault finding
- Electro-mechanical equipment
- Customer service
- Critical thinking
- Inventory management
- Root cause analysis
- Safety compliance
- Electrical wiring
- Mechanical repairs
- Engineering drawing
- Reporting
- Commissioning
- Communication
- Root Cause Analysis
- Operations
- Troubleshooting (Problem Solving)
- Technical Support
- Reliability
- Curiosity
- Innovation
- Team Leadership
- Microsoft Office
- Chemistry
- Courage
- Customer Service
- Technology Solutions
- Inventory Management
- Critical Thinking
- Sales Prospecting
- New Product Development
- Verbal Communication Skills
- Statistics
- Electronics
- Empathy
- Electrical Wiring
- Psychology
- Electromechanics
- Engineering Drawings
- Productivity Software
- Field Service Management
- Electric Power Distribution
- Power Distribution
Job areas
- Engineering
- Manufacturing
- Customer Service & Support
- Energy
- Technology
- Maintenance Specialist
- Electronics Field Engineer
- Electronics Engineers
- Electronics Engineers, Except Computer
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