Director, IT Quality Assurance

Job summary

You will lead quality enablement across technology initiatives by guiding test strategy, strengthening automation practices, and advancing consistent quality standards. Additionally, you will oversee release readiness, defect management, and provide advisory support on non-functional testing and quality risks.

Job details

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing Our QE and Operations Support team helps shape the quality, reliability, and resilience of technology solutions that support our business and clients. As CoE Team Lead, you’ll provide centralized testing standards, strategy and tooling across multiple PBB Domains, enabling a federated model through reusable frameworks, AI-enabled capabilities, and continuous uplift to drive high-quality, scalable, outcome-aligned delivery. In this role, you'll lead quality enablement across complex technology initiatives by guiding test strategy, strengthening automation practices, and advancing consistent quality standards across squads and domains. You'll help teams adopt sustainable automation frameworks, reusable assets, and AI-enabled testing capabilities while identifying opportunities to improve testing effectiveness, efficiency, and release outcomes. In this role, you'll provide advisory support on test design, non-functional testing needs, and quality risks, while also influencing release readiness, defect management, and quality governance. You'll work closely with partners across technology and the business to build testing maturity, promote continuous improvement, and ensure teams are equipped to deliver high-quality solutions in a fast-moving environment. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Automation and continuous improvement - Lead the adoption of automation frameworks, reusable assets, and sustainable testing practices across squads and domains. Identify opportunities to improve test effectiveness and efficiency, promote lessons learned, and drive continuous improvement initiatives that strengthen delivery quality. AI-enabled quality practices - Champion the use of innovative testing capabilities, including AI-enabled solutions, to modernize quality assurance approaches. Coach teams on practical adoption and help embed scalable, future-focused automation practices. Quality enablement - Guide the development of test strategies, test approaches, and test plans for key initiatives. Support adoption of enterprise testing standards, frameworks, and guardrails established by the central center of excellence, while building testing capability and maturity across teams. Quality advisory and test design - Provide expert guidance on test design, non-functional testing requirements, and emerging quality risks. Participate in quality reviews and release readiness assessments to help teams make informed, risk-based decisions. Release readiness and governance - Oversee release regression support, monitor quality risks, and drive mitigation planning across initiatives. Facilitate defect triage, root cause analysis, quality metrics reporting, and escalation of systemic quality concerns to support strong delivery outcomes. Leadership and stakeholder partnership - Build strong relationships with technology leaders, delivery partners, and business stakeholders to influence quality outcomes and support strategic priorities. Lead, coach, and develop team members while creating an inclusive, accountable environment focused on growth and high performance. Who you are You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You can demonstrate experience in application development, quality assurance automation, test strategy, release readiness, quality governance, and enterprise testing practices. It’s an asset if you have experience with AI-enabled testing solutions, financial services technology, and industry-leading test automation tools and approaches. You have a degree/diploma in computer science, information technology, engineering, or a related field. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 23rd Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Change Management, End-to-End Testing, Leadership, People Management, Project Management, Quality Assurance (QA), Stakeholder Management, Technical Direction, Technology Management

What you’ll do

You will lead quality enablement across technology initiatives by guiding test strategy, strengthening automation practices, and advancing consistent quality standards. Additionally, you will oversee release readiness, defect management, and provide advisory support on non-functional testing and quality risks.

Requirements

The role requires a degree in computer science, information technology, engineering, or a related field along with extensive experience in application development and quality assurance. You must be a strong leader with the ability to coach teams, drive automation adoption, and influence stakeholders across the organization.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers recognition program
• Purpose Day

Listed skills

• Continuous Improvement · Preferred
• Quality assurance · Preferred
• Leadership · Preferred
• Risk Management · Preferred
• Coaching · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality Assurance
• Test Automation
• Test Strategy
• Release Management
• Leadership
• Stakeholder Management
• AI-enabled Testing
• Defect Management
• Quality Governance
• Application Development
• Non-functional Testing
• Continuous Improvement
• Risk Management
• Strategic Planning
• Coaching
• Change Management
• Root Cause Analysis
• Project Management
• Planning
• Governance
• Operations
• Reliability
• Tooling
• Team Performance Management
• Influencing Skills
• Innovation
• Continuous Improvement Process
• Team Leadership
• Financial Services
• Mitigation
• Resilience
• French Language
• Information Technology
• Test Planning
• Safety Assurance
• Technology Solutions
• Scalability
• Computer Science
• Automation
• Triage
• System Testing
• Test Automation Tools
• Quality Management
• People Management
• Analytical Thinking
• Strategic Prioritization
• Test Design
• Technical Management
• Non-Functional Testing

Job areas

• Technology
• Management & Leadership
• Finance & Accounting
• Software
• IT Quality Assurance Manager
• Software QA Lead
• Software and Applications Developers and Analysts Not Elsewhere Classified
• Software Quality Assurance Analysts and Testers

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