Regulatory Complaints, Winter 2027 Co-op

Job summary

You will support the governance team by organizing complaint files, drafting correspondence, and maintaining accurate system entries. Additionally, you will assist with administrative projects and document cleanup to ensure operational efficiency.

Job details

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing The Chief Administrative Office, Business Enablement and Governance team supports strong, effective processes that help the business operate with accuracy, consistency, and care. As a Regulatory Complaints Co-op, you'll support the team with a range of administrative and coordination activities that help maintain organized, complete, and up-to-date complaint files. You'll prepare files and letters, complete system entries, and assist with administrative projects that support day-to-day operations. You'll also help with document cleanup and file maintenance. This is a great opportunity to build practical experience in a fast-paced environment while developing your organizational, communication, and administrative skills. At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. Important information We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role. Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document. This is a four month opportunity. How you'll succeed Administrative support - Prepare and organize complaint files, correspondence, and related documentation to help ensure records are complete, accurate, and easy to access. Documentation management - Draft letters and support written communications using established templates, processes, and quality standards. System coordination - Complete and update entries in internal systems with attention to detail and a strong focus on data accuracy. Project support - Assist with administrative projects and workflow cleanup activities that help the team manage volume and improve efficiency. Team collaboration - Partner with team members to support priorities, respond to changing needs, and contribute to a well-organized and effective work environment. Who you are You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life. You can demonstrate experience in Microsoft Office, including Word, Excel, Outlook, and PowerPoint. It’s an asset if you have experience working with administrative processes, document management, or case tracking systems. You are pursuing a degree/diploma in business or a related field. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Expected End Date 2027-04-23 Job Location Toronto-81 Bay, 21st Floor Employment Type Temporary (Fixed Term) Weekly Hours 37.5 Skills Communication, Critical Thinking, Documentations, Microsoft Excel, Microsoft Outlook, Organizing, Prioritization

What you’ll do

You will support the governance team by organizing complaint files, drafting correspondence, and maintaining accurate system entries. Additionally, you will assist with administrative projects and document cleanup to ensure operational efficiency.

Requirements

Candidates must be currently enrolled in post-secondary education and returning to full-time studies. Proficiency in Microsoft Office and strong organizational and communication skills are required.

Benefits

• Competitive compensation
• Banking benefit
• Wellbeing support
• Employee and family assistance programs
• MomentMakers recognition program

Listed skills

• Organization · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Prioritization · Preferred
• Team Collaboration · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Documentation management
• System coordination
• Data accuracy
• Critical thinking
• Communication
• Microsoft Office
• Word
• Excel
• Outlook
• PowerPoint
• Organization
• Prioritization
• Team collaboration
• Case tracking
• Document Management
• Administrative Support
• Workflow Management
• Curiosity
• Administrative Functions
• Microsoft Access
• Microsoft Excel
• Management
• Decision Making
• Critical Thinking
• French Language
• Governance
• Innovation
• Microsoft Outlook
• Operations
• Organizational Communications
• Microsoft PowerPoint
• Writing
• Templates
• Coordinating
• Teamwork
• Detail Oriented

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Regulatory Compliance Intern
• Legal Support Specialist
• Legal Secretaries
• Legal Support Workers, All Other

More jobs from CIBC