Senior Analyst, Retail Lending Account Management

Job summary

The Senior Analyst is responsible for analyzing operational results of credit processes and providing recommendations to improve efficiency and customer satisfaction. They will also develop portfolio management reporting and create models to evaluate various management options.

Job details

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As the Senior Analyst, Account Management, Retail Lending, you will be responsible for analyzing operational results of credit processes and provide recommendations for improvements to enhance efficiency and customer satisfaction. You will get the opportunity to liaise with other departments and external vendors to establish collaborative relationships, provide expertise, and communicate research results. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you'll succeed Data analytics - Collect and analyze data to support the development of account management strategy design. Portfolio reporting - Develop, produce, and analyze, specialized and highly iterative portfolio management reporting. Credit knowledge & problem solving - Apply combination of technical skills, credit knowledge and creative problem-solving skills develop models and ‘what if’ scenarios to evaluate a range of potential options available to management. Who you are You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve. You can demonstrate experience in working with SAS (mainframe, PC SAS, or Enterprise Miner) or similar data mining software (i.e. SQL, SPSS), databases, Microsoft Word, Excel, Outlook and PowerPoint. It’s an asset if you are familiar with TRIAD or other adaptive control products and possess working knowledge of credit card portfolio performance drivers You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-81 Bay, 31st Floor Employment Type Regular Weekly Hours 37.5 Skills Account Management, Banking, Microsoft Excel, SAS Enterprise Guide, SAS Enterprise Miner, Structured Query Language (SQL)

What you’ll do

The Senior Analyst is responsible for analyzing operational results of credit processes and providing recommendations to improve efficiency and customer satisfaction. They will also develop portfolio management reporting and create models to evaluate various management options.

Requirements

Candidates should have experience with data mining software such as SAS, SQL, or SPSS and possess strong credit knowledge. Proficiency in Microsoft Office tools and the ability to communicate complex information effectively are also required.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers recognition program
• Purpose Day

Listed skills

• Problem solving · Preferred
• SQL · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Account Management · Preferred
• Critical Thinking · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data analytics
• Portfolio reporting
• Credit knowledge
• Problem solving
• SAS
• SQL
• SPSS
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• TRIAD
• Credit card portfolio management
• Account management
• Critical thinking
• Communication
• SAS Enterprise Miner
• Design Portfolio
• Building Trust
• Accountability
• Credit Processes
• Research
• Account Management
• Adaptive Control
• Data Analysis
• Decision Making
• Customer Service
• Creative Problem Solving
• Critical Thinking
• Data Mining
• French Language
• SPSS (Statistical Software)
• Innovation
• Problem Solving
• Portfolio Management
• SAS (Software)
• Simulations
• SQL (Programming Language)
• Collaboration
• Teamwork

Job areas

• Finance & Accounting
• Data & Analytics
• Technology
• Management & Leadership
• Retail Lending Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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