Night-Shift Lab Assistant Manager - Onsite in Ottawa

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. As an Assistant Manager, Lab Engineering (Night Shift), this role provides leadership for the onsite lab support team in Ottawa and enables operational continuity for offshore lab users, primarily Product Verification and Software Design teams in India. The position plays a key role in maintaining lab infrastructure, equipment availability, and responsive support services within Ciena laboratories. Work schedules align with the India work week, statutory holiday calendar, and designated night-shift coverage requirements. How you will make an impact: Lead the onsite lab support team and coordinate daily operational activities within the Ottawa lab environment. Assign tasks, establish objectives, monitor processes, and evaluate operational results. Deliver feedback, training, mentoring, and onboarding guidance for team members. Establish new processes and procedures and collaborate with management on team objectives and priorities. Manage project, program, and team coordination activities and provide operational reports to senior management. Resolve lab support requests, investigate infrastructure and equipment issues, and perform troubleshooting activities across lab systems. Maintain accurate records of support requests and guide the lab user community on lab processes and procedures. The must haves: Education: Minimum College Diploma as a Technician. Experience: 6+ years related work experience with post-secondary training and job-related training. Equivalent combination of education and experience. Extensive knowledge of R&D lab environments. Ability to work core India hours, 10 pm -10 am EST, and other shifts as required, following the Ciena India work schedule and vacation times. Nice to haves: Application of knowledge related to Ciena Optical Products. Utilization of corporate tools such as JIRA and GEMS. Pay Range: The annual pay range for this position in Canada is $75, 800 - $121, 200 A night-shift premium will also be added to the pay. #LI-BS1 #LI-onsite Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available. Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Lead the onsite lab support team in Ottawa to ensure operational continuity for global product verification and software design teams. Manage lab infrastructure, equipment availability, and provide technical troubleshooting while coordinating daily operational activities.

Requires a minimum College Diploma as a Technician and at least 6 years of related work experience in R&D lab environments. Candidates must be able to work a night-shift schedule aligned with India business hours.

• Medical plan • Dental plan • Vision plan • DCPP with company matching • Employee Stock Purchase Program • Employee Assistance Program • Company-paid holidays • Paid sick leave • Vacation time • Paid family leave

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Lab management
• Team leadership
• Infrastructure maintenance
• Troubleshooting
• Operational reporting
• Mentoring
• Onboarding
• Process improvement
• JIRA
• GEMS
• Optical products
• Hardware support
• Software design support
• Project coordination
• Support Services
• Management
• Employee Assistance Programs
• Employee Stock Purchase Planning
• Sales
• Leadership
• Project Management
• Mentorship
• Software Design
• Troubleshooting (Problem Solving)
• Coordinating
• Business Priorities

• Management & Leadership
• Engineering
• Technology
• Software
• Laboratory Assistant
• Clinical Laboratory Manager
• Research and Development Managers
• Medical and Health Services Managers

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week