Service Manager

Job summary

The Service Manager is responsible for leading a customer-facing team, managing performance, and ensuring high levels of customer satisfaction. They also oversee operational goals, including sales, inventory, and budget management, while providing hands-on support at customer sites.

Job details

Requisition Number: 233850Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties. Skills/Qualifications Required A valid, full, unrestricted driver's license High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred Preferred Management experience Experience in industrial sales or customer service Availability to start within two weeks after offer made/accepted BenefitsCintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners. Additionally, our employee-partners enjoy: • Competitive Pay • Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)• Disability, Life and AD&D Insurance, 100% Company Paid• Paid Vacation and Holidays • Skills Development, Training and Career Advancement Opportunities Company InformationCintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index. In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance. Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law. This job posting will remain open for at least five (5) days. Job Category: Service Organization: RentalEmployee Status: RegularSchedule: Full TimeShift: 1st ShiftPosition Type: Replacement #INDT2

What you’ll do

The Service Manager is responsible for leading a customer-facing team, managing performance, and ensuring high levels of customer satisfaction. They also oversee operational goals, including sales, inventory, and budget management, while providing hands-on support at customer sites.

Requirements

Candidates must possess a valid, unrestricted driver's license and a High School Diploma or GED. A Bachelor's degree and prior management experience in industrial sales or customer service are preferred.

Benefits

• Extended health care coverage
• Competitive pay
• Registered retirement savings plan
• Deferred profit sharing plan
• Disability insurance
• Life insurance
• AD&D insurance
• Paid vacation
• Paid holidays
• Skills development
• Training
• Career advancement opportunities

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Safety Compliance · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team management
• Performance management
• Customer service
• Industrial sales
• Leadership
• Budget management
• Operational management
• Sales techniques
• Inventory management
• Payroll management
• Conflict resolution
• Safety compliance
• Driving
• Performance Management
• Management
• Sales
• Customer Service
• First Aid
• Valid Driver's License
• Legislation
• Safety Training
• Sprinkler Systems
• Selling Techniques
• Water Services

Job areas

• Management & Leadership
• Customer Service & Support
• Sales
• Logistics
• Manufacturing
• Service Manager
• Maintenance Supervisor
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers

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