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- Employment type
- Part-time
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 28 hours per week
Job summary
The driver is responsible for the safe and timely transportation of agency clients, including seniors and those in the Meals on Wheels program. They must also ensure vehicle maintenance, perform daily inspections, and provide professional customer service while adhering to safety protocols.
Job details
Job Description The Driver provides safe and reliable transportation of agency clients, who are primarily seniors during the week, evenings and/or on weekends. The Driver will also assist with the delivery of Meals on Wheels, courier, or other driver services as required. We are looking for: A Permanent Part-Time Driver Hours of Work: Tues, Wed, Thurs, Friday - 11am to 6pm Location: This is a community-based role that requires regular travel in Toronto and across GTA. Reports to: Manager, Community Programs and Transportation Compensation Hiring Hourly Rate: The hourly rate for this role is $19.44 per hour, depending on your skills and experience. Responsibilities Safe and timely transport of clients to and from their destinations On the day of scheduled service, follow the DriverMate application and/or printed manifest to accurately identify and transport assigned clients: Confirm client identity by asking and verifying two forms of identification: full name (first and last) and destination of drop-off. If client identity or trip details are unclear, contact the Transportation Office immediately for clarification before proceeding. Ensure all Adult Day Program (ADP) clients receive hand-to-hand drop-offs, meaning clients are safely transferred directly to a staff member or responsible party at their destination to ensure their safety. Transport clients according to the predetermined transportation schedule. Attend to clients’ needs while using the transportation service. When necessary, meet clients at the door and walk them to the van. Assist clients to enter and depart from the vehicle. Ensure that clients are seated properly and that seat belts are used. Assist with bags and carry-on items as required. This position may require you to lift a minimum of 15- 20lbs, potentially up to 8-9 hours per day. Report immediately to the Manager on all concerns, questions, or problems regarding the client, the schedule and/or the vehicle. Customer Service Effectively meet all client services requirements in a courteous and professional manner. Proactively trouble shoot problems, deal with difficult situations, and escalate to Supervisor when extra assistance is required. Participate in client satisfaction initiatives that continuously improve quality levels. Ensures the safe operation, maintenance, neatness and cleanliness of the vehicle Keep the Supervisor informed of required maintenance and any damage done to the vehicle. Complete electronic vehicle inspection checklist before taking the vehicle out for the day, and complete inspection checklist at the end of the day. Maintain adequate gasoline in vehicle and follow procedures for gasoline credit card use. Risk, Health and Safety Management Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38). Participating in health and safety processes and procedures. Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being. Participating in all health and safety training initiatives on a regular basis. Taking proactive action against client incidents within your scope of practice. Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies. Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. OH@H) and following any additional processes as required. Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm. Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence. Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure. Qualifications Must hold a valid G driver’s license with a driving record in good standing. 5+ years of driving experience. Excellent interpersonal, communication, and problem-solving skills. Willingness to assist seniors with varying physical impairments. Knowledge of vehicle maintenance. Demonstrated ability to safely operate a passenger van. Demonstrated efforts to continuously update skills. Language skills are an asset (e.g. Russian, Yiddish, and Hebrew). Additional information Circle of Care is committed to fostering an inclusive, accessible environment, where all employees, volunteers and clients feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. Circle of Care seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including but not limited to those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+. We are committed to an environment that is barrier free. If you require accommodation, please inform us in advance. We thank you for your interest in Circle of Care. We welcome you to apply for this role, even if you do not meet every requirement listed. Circle of Care may use artificial intelligence (AI) through third-party platforms, to assist in parts of the recruitment and/or selection process. Only applicants who are selected for an interview will be contacted. Powered by people. Sparked by passion. Circle of Care is made up of staff, students, and volunteers who bring energy and purpose, every day.
What you’ll do
The driver is responsible for the safe and timely transportation of agency clients, including seniors and those in the Meals on Wheels program. They must also ensure vehicle maintenance, perform daily inspections, and provide professional customer service while adhering to safety protocols.
Requirements
Candidates must hold a valid G driver’s license with a clean driving record and possess at least 5 years of driving experience. The role requires the ability to assist seniors with physical impairments and the capacity to lift 15-20 lbs regularly.
Listed skills
- Time management · Preferred
- Customer service · Preferred
- Problem solving · Preferred
- interpersonal skills · Preferred
- Risk Management · Preferred
- Communication · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Safe driving
- Passenger van operation
- Client transportation
- Vehicle maintenance
- Customer service
- Problem solving
- Communication
- Interpersonal skills
- Safety reporting
- Risk management
- First aid awareness
- Time management
- Russian Language
- Good Driving Record
- Professionalism
- Vehicle Maintenance
- Vehicle Inspection
- Operation Maintenance
- Valid Driver's License
- Artificial Intelligence
- Hebrew Language
- Management
- Cleanliness
- Customer Service
- Client Services
- Interpersonal Communications
- Problem Solving
- Risk Management
- Operations
- Safety Culture
- Safety Training
- Yiddish Language
- Honesty
Job areas
- Transportation
- Social Services
- Customer Service & Support
- Healthcare
- Driver
- Sales Delivery Driver
- Car, Taxi and Van Drivers
- Driver/Sales Workers
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