Customer Program Manager

Introduction We manage the lifecycle of customer projects, aligning client goals with Cisco’s strategy. We use PMI and Agile methodologies to maintain project health, financial stability, and operational governance from start to finish. We are committed to delivering technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget! Who You'll Work With We partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment. We collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for our clients. We work with vendor management teams to handle partner selection and contract negotiations, and we lead global project teams to ensure consistent, high-quality delivery every time! What You'll Do Lead Strategic Programs: We handle large-scale programs, overseeing resources, budgets, and risks to ensure project profitability and success. Advise Leadership: We act as trusted advisors to IT and executive leaders, translating business requirements into actionable delivery plans. Drive Innovation: We use AI and automation to streamline planning and reporting, identifying new ways to improve efficiency! Ensure Governance: We monitor financial health and delivery performance using Cisco’s internal tools, ensuring accurate revenue and margin tracking. Share Expertise: We mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events to share our technical knowledge. Minimum Qualifications Bachelor’s degree with 8 years of experience (or equivalent), PMP certification, and CPMAI certification. Bilingual Fluency Canadian French + English A solid track record of handling large, complex programs and the technical knowledge required to guide delivery plans. Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets. Preferred Qualifications Additional professional project management certifications. Technical credentials such as CCST Networking, CCST Security, or CCNA to support technical oversight. Experience with change management and driving operational discipline across large teams.

Lead large-scale strategic programs by managing resources, budgets, and risks to ensure project profitability. Act as a trusted advisor to executive leadership while utilizing AI and automation to improve operational efficiency.

Requires a bachelor's degree, 8 years of experience, PMP and CPMAI certifications, and bilingual fluency in Canadian French and English. Candidates must have a proven track record in complex program delivery and financial management.

• AgilePreferred

Identified from the job description. Confirm important requirements above.

• Program Management
• Financial Forecasting
• Revenue Tracking
• Budget Management
• Agile
• PMI
• AI and Automation
• Governance
• Stakeholder Management
• Risk Management
• Change Management
• Bilingual French and English

• Management & Leadership
• Technology
• Consulting
• Customer Service & Support
• Engineering

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 5, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available