Caseworker x 2.2 FTE

How we use cookies to help you It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site. As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you. You can find out more about the cookies we use. How we use cookies to help you We use essential cookies to make our site work. We'd Also Like To Use Some Additional Cookies To see what help people need most, so we can make our site better help us campaign for changes that make things fairer for everyone let you watch videos on the site Find out more about how we use cookies and keep your data safe. Choose cookies You’ve accepted additional cookies. You can change your cookie settings at any time You’ve rejected additional cookies. You can change your cookie settings at any time We are looking for caseworkers to join our Macmillan Money & More service. You will be working with cancer patients and their families at any stage of their cancer journey, this can be from initial diagnosis to end of life. As a Caseworker, you’ll directly support clients dealing with complex issues, primarily with benefits with some knowledge of employment and housing. You will assess their situations, provide clear, actionable advice, and advocate on their behalf with local authorities and service providers. This role offers the opportunity to help people navigate difficult circumstances by offering practical solutions and emotional support. Your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges. We’re looking for someone with a ‘can-do’ attitude who is passionate about social justice and keen to make a real difference in people's lives. By joining Citizens Advice, you’ll become part of a team that values integrity, collaboration, and inclusion. You’ll work alongside experienced professionals in a supportive environment that encourages growth and development. If you’re ready to take on a vital role that will positively impact your community, we’d love to hear from you. You will be able to travel across Surrey when required for face-to-face appointments and service promotion and working from any of our 6 offices.

Provide direct support to cancer patients and their families by assessing complex issues related to benefits, employment, and housing. Advocate for clients with local authorities and service providers to find practical solutions.

Seeking a candidate with a can-do attitude and a passion for social justice. Must be able to travel across Surrey for face-to-face appointments and office-based work.

Identified from the job description. Confirm important requirements above.

• Casework
• Benefits Advice
• Employment Law Knowledge
• Housing Advice
• Client Assessment
• Advocacy
• Empathetic Listening
• Problem Analysis
• Emotional Support

• Social Services
• Legal
• Healthcare
• Government & Public Sector

Minimum experience

0+ years

Apply by

Sep 6, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level