Communications Operator

Job summary

Receives emergency and non-emergency calls and dispatches appropriate fire apparatus and personnel for Brampton, Mississauga, and Caledon through the Joint Fire Communications Centre. Operates communications and dispatch systems, maintains radio contact and accurate records, and provides customer service while following established procedures in demanding situations.

Job details

Job Opening Number: 107308 Job Requisition Number: 581 Number of Positions: 1 Job Type: Union Job Code: Communication Operator Department: COMMUNITY SERVICES Division: Fire & Emergency Services Starting Salary: $74,096.00 per annum Job Grade: 004 Job Status and Duration: Full Time (FT), Regular (R) Hours of Work: 42 Hour work week Location: 7750 Hurontario St Posting Date: October 5, 2026 Closing Date: October 18, 2026 Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address. External and internal applicants are now being considered. Position Summary And Duties Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations. Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre; Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel; Responds to non-emergency general inquiry calls and redirects if appropriate; Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment; Maintains radio contact with all vehicles, both at emergencies and other communication centre activities; Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division; Performs system tests, maintains accurate records and other communication functions as required; Performs other similar and related duties as assigned. Education MINIMUM QUALIFICATIONS: Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education; Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience; Required License/Certification Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License; Other Skills And Assets Demonstrated communication skills, both written and verbal; Demonstrated ability to speak clearly and precisely while under stressful situations; Demonstrated ability to work independently and within a team environment; Demonstrated customer service and public relations skills; Demonstrated reliability; Proficiency with Microsoft Office Suite; Ability to handle sensitive and confidential information; Ability to perform radio dispatch duties in an often demanding and stressful emergency environment; Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required; Must be able to work variable hours including nights, weekends and holidays as scheduled. Preferred Qualifications Possession of both a post-secondary Emergency Services Dispatch accredited certificate and previous Emergency Services Communications Centre experience is preferred. Good knowledge of streets, fire station locations and Peel Region geography is an asset. Additional Information Interview: Our recruitment process may be completed with video conference technology. Various tests and/or exams may be administered as part of the selection criteria. If this opportunity matches your interest and experience, please apply online by clicking the apply now button by October 18, 2026 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted. As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use. The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition. If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.

What you’ll do

Receives emergency and non-emergency calls and dispatches appropriate fire apparatus and personnel for Brampton, Mississauga, and Caledon through the Joint Fire Communications Centre. Operates communications and dispatch systems, maintains radio contact and accurate records, and provides customer service while following established procedures in demanding situations.

Requirements

Requires Grade 12 education or equivalent, plus either an accredited post-secondary Emergency Services Dispatch certification or prior experience in an Emergency Services Communications Centre. Applicants must hold a valid, non-probationary Ontario Class G driver's licence and demonstrate strong communication, customer service, teamwork, reliability, and ability to work variable hours in stressful situations.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Decision Making · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Emergency Call Handling
• Fire Dispatch
• Emergency Services Communications
• Computer-Aided Dispatch
• Radio Communications
• Customer Service
• Verbal Communication
• Written Communication
• Geographical Information Gathering
• Decision-Making
• Recordkeeping
• Microsoft Office
• Confidential Information Handling
• Teamwork
• Multitasking
• Stress Management

Job areas

• Government & Public Sector
• Security & Safety
• Customer Service & Support

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