Clerk, Transit Rider Experience - Part Time

Job summary

The Clerk provides public transit information, sells fare media, and assists with trip planning at the customer service window. They are also responsible for managing phone inquiries, entering service complaints into the CRM system, and reconciling daily cash deposits.

Job details

Position Type: Part Time (Defined) (Fixed Term) (Seasonal) Closing Date: September 28, 2026 Salary/Wage Range: $27.24 - $34.06 Working for the City of Burlington A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow. We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership. Type of Vacancy Existing Vacancy Hours of Work 15 hours per week Contract Length 1 year Department Transit Location This position is required to work in person at Burlington Transit Customer Service in the Burlington GO Station. Work location is subject to change at the discretion of the City due to operational demands. Position Overview This position is responsible for providing information to the public regarding schedules and selling of public transit fare media at Burlington Transit’s customer service windows at the Burlington GO Station. This position will require flexible working hours with a varied schedule including the potential to work evenings or weekends. Responsibilities The Clerk, Transit Rider Experience is responsible for: Selling of various fare media, load and sell Presto Cards and provide detailed trip planning and schedule information Responding to phone inquiries regarding scheduling of local and inter-city transit Entering customer service inquiries and complaints into the corporate Customer Relationship Management system to ensure timely resolution Preparing deposits for cash received and reconcile Point of Sale reports Requirements The successful candidate will have graduated High School. Knowledge of bus systems, transit routes, PRESTO and using tools like Google Maps, Apple Maps and Transit App would be an asset. Successful candidates must have 1 year in customer service with duties including handling and balancing cash, working with the public and answering the telephone. Computer experience with point of sale, knowledge of Microsoft Office tools and Customer Relationship Management (CRM) applications are considered an asset. Accommodations In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: [email protected] if you require accommodation to ensure your equal participation in the recruitment and selection process. Note to Applicants: We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.

What you’ll do

The Clerk provides public transit information, sells fare media, and assists with trip planning at the customer service window. They are also responsible for managing phone inquiries, entering service complaints into the CRM system, and reconciling daily cash deposits.

Requirements

The candidate must have a high school diploma and at least one year of experience in customer service involving cash handling and public interaction. Proficiency with point of sale systems, Microsoft Office, and transit-related tools is considered an asset.

Benefits

• Pension • Benefits package • Flexible working hours

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• telephone communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Point of sale
• Trip planning
• Schedule information
• Presto cards
• Microsoft office
• Customer relationship management
• Telephone communication
• Data entry
• Planning
• Customer Relationship Management
• Customer Service
• Selling Techniques
• Google Maps
• Leadership
• Innovation
• Microsoft Office
• Point Of Sale
• Scheduling
• Balancing (Ledger/Billing)

Job areas

• Customer Service & Support
• Transportation
• Government & Public Sector
• Administrative
• Visitor Experience Manager
• Logistics Coordinator
• Transport Clerks
• Logisticians