Outreach Worker II

Detailed Job Description The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play. Our Mobile Outreach Department is looking for a dedicated Outreach Worker II to join the team. Position Responsibilities The Outreach Worker is on the front lines dealing with matters related to addiction, mental health, homelessness, public intoxication, and social disorder. The Outreach Worker will assist businesses and residents in their handling of community concerns related to the street-engaged population. This may include but is not limited to trespassing, loitering, disturbances, public intoxication, and needle debris. With a focus on client engagement, you will conduct field-based assessments to determine the client's vulnerability and risk factors. Following the assessment, you will attempt to provide immediate support for a client's basic needs and navigation through local service systems such as emergency shelters, health care, addiction treatment, and housing. If necessary, the client will either be provided necessities or taken to a safe space or health facility to address the danger or health issue they are facing. You will perform other departmental duties as directed by the Mobile Outreach Manager or their designate. Qualifications Required Qualifications: High School Diploma Clear Criminal Record Check with Vulnerable Sector Check Valid Alberta Drivers License – Class 5 (or equivalent) no more than 6 demerits Driver abstract Excellent communication skills – orally and written Advanced conflict resolution skills Experience dealing with the vulnerable population Preferred Qualifications Ability to interpret/apply policy & procedure Strong interviewing and assessment skills Knowledge of computers and related applications is desirable Desirable training and certifications include Applied Suicide Intervention Skills Training (ASIST), De-escalation Training, Standard First Aid/CPR, Mental Health First Aid, Naloxone Training, Non-Violent Crisis Intervention, ICS 100, ICS 200, and Verbal Judo Hours The standard workweek consists of an average of 40 hours, with the specific schedule being determined by the immediate supervisor. Compensation Salary of $34.70 per the CUPE Collective Agreement. Benefits Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com) Diversity & Inclusion The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community. Selection Process We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email. To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume. Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling. Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position. To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have. About Us Click here to learn more about what our organization has to offer.

The Outreach Worker provides front-line support for individuals facing addiction, mental health issues, and homelessness. Responsibilities include conducting vulnerability assessments and navigating clients toward emergency shelters, healthcare, and housing services.

Candidates must have a high school diploma, a valid Class 5 Alberta driver's license, and a clear criminal record check with a vulnerable sector check. Experience working with vulnerable populations and advanced conflict resolution skills are required.

• Comprehensive Benefits Package

Identified from the job description. Confirm important requirements above.

• Client Engagement
• Conflict Resolution
• Field-based Assessment
• Crisis Intervention
• Communication Skills
• Interviewing
• Case Management
• De-escalation

• Social Services
• Government & Public Sector
• Healthcare
• Security & Safety
• Administrative

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 11, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level