Co-ordinated Access Representative - Bilingual - English/French

Job summary

Process community housing applications by assessing eligibility, maintaining accurate applicant records, monitoring compliance, and managing waiting-list selections and accommodation offers. Respond to applicant and provider inquiries, collect statistical data, assist with appeals, and perform clerical and administrative duties.

Job details

Job Description Revised: Extended Closing Date Section: Housing Services Division: Housing Services and Homelessness Department: Community Well-Being Initial Reporting Location: 199 Larch Street Job Status: Limited Position - Bilingual - English/French Estimated Probable Duration: Seven (7) months (may be extended) Number of Vacancies: 1 Union Affiliation: CUPE 4705 Inside Unit Hours of Work: 70 hours bi-weekly Shift Work Required: No Range of Pay: Group 8 - $29.72 to $34.49 per hour The start date will follow the selection process. Main Function: This position is responsible for: documenting, determining and monitoring eligibility of community housing applicants; responding to inquiries; entering and maintaining information for databases; preparing statistical data; and performing clerical duties in support of quality customer service. Characteristic: Under the general direction of the Manager of Housing Services, with the day-to-day direction of the Co-ordinator of Housing Programs. Duties Process applications for community housing including determining/confirming eligibility, obtaining all required documentation, monitoring on-going compliance and providing recommendations to the supervisor. Assign special priority status and/or urgent status, as required. Advise the supervisor of priority situations and anomalies. Input applicant data on City of Greater Sudbury (CGS) registry system (electronic and paper) and update information as required ensuring applicant data is accurate and current. Respond to applicants/community housing providers regarding application and waiting list status on the CGS registry. Keep accurate records of inquiries and responses. Collect statistical data (i.e., registry usage). Record household applicant selections ensuring that selections conform with CGS and Ministry policy and procedures. Monitor and input offers of accommodation; report non-compliance issues to the supervisor, as required. Input data and maintain database with respect to cancelled applications, ineligible or pending applications. Ensure household applicant files are current, complete and accurate. Assist the supervisor in preparing files/documentation for applicant appeals. Assist household applicants in completing CGS registry application forms. Perform typing, filing and other miscellaneous clerical duties (e.g., responding to calls, distributing faxes, collecting and distributing mail, etc.). Respond to general inquiries regarding CGS registry and application process; resolve minor complaints within pre-set parameters. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein. Perform other related duties as required. Note: The above duties are representative of a typical position and are not to be construed as all inclusive. Qualifications Education and Training: Successful completion of Secondary School (Grade XII) Education. Experience Two and one half (2½) years up to and including five (5) years of directly related experience. Other Requirements Knowledge of community housing. Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner. Demonstrate ability related to computer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, data base management, etc.). Demonstrate accurate keyboarding skills at a minimum rate of speed of forty (40) words per minute. Demonstrate organizational and administrative skills and ability to exercise judgement in procedures and methods used. Strong problem solving and conflict resolution skills. Good judgement, interpersonal and public relations skills. Excellent use of English; verbally and in writing. French verbal skills required; written skills an asset. Satisfactory health, attendance and former employment history. Competencies: (click to view) Competency Library - Level 1 Proficiency Notice to Job Applicants: Definition of "Assets" on Job Postings — A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process. This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity. Development opportunity range of pay: $28.88 to $33.80 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met. How To Apply If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online. We must receive your resume before 11:59 p.m. on Thursday, October 22, 2026. For those providing a French language resume, please also include an English version. Click on the Apply for Job button. Follow the step by step application process. Ensure you attached a cover letter and resume. Acceptable file types are: .doc .docx .txt .pdf .rtf Once completed, review your application and click on the Submit button. Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile. All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager. Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca) Contact Us For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca

What you’ll do

Process community housing applications by assessing eligibility, maintaining accurate applicant records, monitoring compliance, and managing waiting-list selections and accommodation offers. Respond to applicant and provider inquiries, collect statistical data, assist with appeals, and perform clerical and administrative duties.

Requirements

Requires successful completion of secondary school and 2.5 to 5 years of directly related experience, along with knowledge of community housing and strong administrative, computer, customer-service, and problem-solving skills. Excellent English and French verbal skills are required; French writing is an asset, as are accurate keyboarding skills of at least 40 words per minute.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Community Housing Eligibility Assessment
• Application Processing
• Applicant Records Management
• Database Maintenance
• Customer Service
• Written and Verbal Communication
• French Verbal Communication
• Data Entry
• Statistical Data Collection
• Administrative Support
• Keyboarding
• Organization
• Problem Solving
• Conflict Resolution
• Judgment
• Interpersonal Skills

Job areas

• Government & Public Sector
• Social Services
• Customer Service & Support
• Administrative

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