Ticket Seller (Grand Theatre)

Job summary

The Ticket Seller is responsible for processing ticket orders in-person and electronically while providing superior customer service. They also manage cash reconciliation and assist with scanning tickets at lobby doors to ensure smooth event operations.

Job details

The Details Job Title Ticket Seller (Grand Theatre) Job Number J0826-0251 Job Code 09G225 Bargaining Unit CUPE Job Type Part Time Employment Type Replacement Number Of Positions 1 Hours Of Work 0 to 24 hrs/wk Salary $24.56 - $29.73/Hour Date Posted September 16, 2026 Closing Date September 27, 2026 Are you interested in this job? The Role The Ticket Seller sells tickets to all events sold through the Grand Theatre Box Office. Meet your department... We create exceptional live performance experiences, from ticketing and guest services to concessions and accessibility support. Our team manages every detail to ensure events run smoothly and guests enjoy memorable visits. What You'll Do... Responsible for processing ticket orders in-person, by mail and electronically submitted. Work at the box office and provide superior customer service at all times including answer questions regarding shows and show times, and assist with all ticket inquiries. Scanning tickets at lobby doors, ensuring accuracy of ticket entry accuracy. Accountable for handling cash and reconciliation procedures. Other duties as assigned. To qualify, you'll need... High school (Grade 12) or equivalent. 3 months experience working in a customer service environment including cash handling. Core Competencies: belonging, collaboration, accountability & innovation Why us? Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all. We’re more than just a municipal government - we’re a team of problem-solvers, innovators, and community-builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well-being, and creating an environment where every voice counts. Your career is more than a job - it’s where your impact begins. Why you’ll love it here… We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long-term disability. Specific benefits can vary depending on your role and terms of employment. In Addition, Employees May Enjoy Access To OMERS defined pension plan Vacation entitlements Employee wellness and assistance programs and resources Ongoing training and education opportunities Flexible work arrangements Corporate perks such as discounted transit and fitness passes Learning & development resources and networks Relocation assistance and local resources To learn more about working at the City of Kingston, click here . Learn more about what makes Kingston so special on PossibleMadeHere.org . How to apply Submit your online application by 11:59 PM on the job posting closing date. Click the 'APPLY HERE' button to complete your application. Applicants must demonstrate in their submission how they meet the minimum education and experience requirements of the position. Please include any relevant education documents (degrees, diplomas, or certificates) to your profile. Accommodations are available at all stages of the recruitment and selection process to support a barrier-free experience for all candidates in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodations, please let us know. For more information, you can contact us at hrcity@cityofkingston.ca . Thank you to everyone who applies. While we value each application, only those advancing in the recruitment process will be contacted. All personal information will be handled in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The City of Kingston may utilize artificial intelligence (AI) assisted tools throughout the recruitment process. All final hiring decisions are made by qualified municipal staff. Internal applications: https://bit.ly/city-kingston-internal External applications: https://bit.ly/city-kingston-external To ensure you don’t miss any updates, please check your spam or junk folders for emails from a City of Kingston account. Our commitment The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land. Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation. Learn more about the City's reconciliation initiatives . Are you interested in this job?

What you’ll do

The Ticket Seller is responsible for processing ticket orders in-person and electronically while providing superior customer service. They also manage cash reconciliation and assist with scanning tickets at lobby doors to ensure smooth event operations.

Requirements

Candidates must possess a high school diploma or equivalent. Additionally, a minimum of 3 months of experience in a customer service environment with cash handling responsibilities is required.

Benefits

• Extended health coverage • Travel insurance • Life insurance • Long-term disability • Defined pension plan • Vacation entitlements • Employee wellness and assistance programs • Training and education opportunities • Flexible work arrangements • Discounted transit passes • Discounted fitness passes

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Reconciliation
• Ticketing
• Communication
• Problem-solving
• Collaboration
• Accountability
• Innovation

Job areas

• Customer Service & Support
• Government & Public Sector
• Administrative
• Creative & Media