Member Services Clerk (Clerk B)

Job summary

Provide clerical and basic calculation support for pension and benefits transactions, including researching member records, processing documents, checking calculations, and preparing payment instructions and communications. Respond to member inquiries, support Member Services administration, maintain the privacy and accuracy of records, and provide receptionist coverage when needed.

Job details

Job Profile Member Services Clerk (Clerk B) Department: The Winnipeg Civic Employees’ Benefits Program Designated Work Location: 5-317 Donald Street Position Type: Permanent, Full-Time Salary: $1,798.30¿- $2,105.55 Bi-weekly (CUPE) Posting Number:127471 Closing Date: October 27, 2026 Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers. Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at¿ City of Winnipeg Benefits . We take pride in fostering a¿ ,¿ diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential. The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City ; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare. Requests for Reasonable Accommodation will be accepted during the hiring process. Preference to internal applicants may be applied. The Winnipeg Civic Employees’ Benefits Program ¿( WCEBP ) provides pension and long-term disability benefits to employees of the City of Winnipeg and eight other participating employers and plan administration services to Members of the Winnipeg Police Pension Plan . Its Member Services unit delivers plan administration services, including the complete processing of activities such as retirements, relationship breakdowns, changes to employment status, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures, and legal and regulatory requirements.¿Staff of WCEBP¿ work in a highly regulated technical financial environment requiring attention to detail, accuracy, and confidentiality. Reporting to the Manager, Communications, the Member Services Clerk (Clerk B) provides clerical and basic calculation support to Member Services by gathering and analyzing data, processing incoming forms and documents, performing basic pension calculations, and preparing member communications. Interacting with Plan Members and beneficiaries to provide them with prepared information and materials is also an important aspect of this role. The Member Services Clerk (Clerk B) is expected to act as the Receptionist during their absence and performs other duties appropriate to the position classification, as assigned, to assist in the efficient operation of Member Services and WCEBP . As The Member Services Clerk (Clerk B)¿you Will Provide clerical and basic calculation support related to retirement, relationship breakdowns, changes to employment status, and deaths, including: Analyze the circumstances of each transaction and determine appropriate information to use and processing procedures to follow, in accordance with Plan Texts, Manitoba's Pension Benefits Act, and the Income Tax Act, as applicable; Research, analyze, verify, and project Members' service and earnings for use in calculation of pension and benefits; Perform basic calculations using provided systems, tools, and procedures; Analyze calculation results for reasonableness and accuracy; Prepare basic coding instructions and vouchers required to process payments. Prepare letters and statements using supplied templates. Deal with basic pension and benefits inquiries in person, over the phone, via e-mail and in writing. Review incoming correspondence and determine if action is required and by whom. Provide administrative support to Member Services. Provide Receptionist coverage during absences as needed. Ensure data integrity and privacy of Member records. Participate in professional development training as required by WCEBP and perform other related duties compatible with the classification. Your Education And Qualifications Include High School Diploma, including University entrance mathematics supplemented with relevant experience in a professional office environment e.g. pension administration or a similar technical, financial field. Post secondary education (diploma or certificate) in business administration is considered an asset. Demonstrated proficiency in Microsoft Office, with advanced Excel. Strong mathematical aptitude (must successfully complete WCEBP mathematics test). Excellent organizational skills with the ability to work under pressure with high volumes, plan, set priorities and meet competing deadlines. Knowledge and experience with general office practices, procedures and equipment. Ability to communicate effectively and courteously in a variety of formats (e-mail, telephone, letter, and in person) and the ability to compose professional business letters. Ability to work independently, follow instructions and exercise good judgment with minimal supervision. Ability to establish and maintain effective working relationships with fellow employees and deal effectively and courteously with plan members. Ability to attain a working knowledge of the associated Pension Plans, Life Insurance Plan, and how to apply The Pension benefits Act (Manitoba) through on-the-job training. IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized¿ Canadian assessment service ¿ https://www.canalliance.org/en/ ¿at application. ¿ Conditions Of Employment The successful applicant must maintain legal eligibility to work in Canada.¿ If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid. A Police Information Check satisfactory to the employer will be required from the applicant(s) or successful candidate(s), at their expense. To obtain Police Information Check information please visit www.winnipeg.ca/police Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position. Willingness and ability to successfully complete additional training and/or certificates relevant to this position's duties within specified timeframes, if requested by WCEBP management. How To Apply APPLY ONLINE, including all documentation listed below: ¿Current resume AND Cover Letter (Required).¿ Your application documents must clearly indicate how you meet the qualifications of the position.* Online applications can be submitted at¿ http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our¿ FAQ's ¿or contact 311.¿ Hours of Work: 8:30 a.m. to 4:30 p.m. (35 hours/week) Employee Group: Canadian Union of Public Employees (CUPE) Contact Person: Rose Altuna, Human Resources Analyst Phone No.: (204) 986-6375 Position Reports To: Manager, Communications Vacancies will be filled in accordance with the current collective agreement with the Canadian Union of Public Employees (CUPE). Only candidates selected for interviews will be contacted.¿¿

What you’ll do

Provide clerical and basic calculation support for pension and benefits transactions, including researching member records, processing documents, checking calculations, and preparing payment instructions and communications. Respond to member inquiries, support Member Services administration, maintain the privacy and accuracy of records, and provide receptionist coverage when needed.

Requirements

A high school diploma including university entrance mathematics, plus relevant professional office experience, is required; business administration post-secondary education is an asset. Candidates need strong mathematical ability, advanced Excel and Microsoft Office proficiency, excellent organization and communication skills, and the ability to work accurately with confidential information and competing deadlines.

Benefits

• Employer-Paid Benefits
• Dental Care
• Vision Care
• Pension Plan
• Maternity and Parental Leave Programs
• Education and Training Opportunities

Listed skills

• Microsoft Office · Preferred
• Attention to detail · Preferred
• written communication · Preferred
• Customer service · Preferred
• Office Administration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pension Administration
• Basic Pension Calculations
• Advanced Excel
• Microsoft Office
• Mathematical Aptitude
• Data Analysis and Verification
• Attention to Detail
• Data Integrity and Privacy
• Written Communication
• Customer Service
• Organization and Prioritization
• Professional Letter Writing
• Office Administration
• Judgment and Independent Work
• Relationship Management

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Government & Public Sector

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