Recreation and Culture Specialist, House Facilitator (Part-time)

Requisition ID: 23110 Department: Rec, Cultural & Facility Services Dept. Service: Community Rec, Culture & Sport Services 1 or more Part-time Continuous Positions – up to 24 hours per week Salary Information: $21.859 - $25.770 per hour (2024 rates of pay) Various Shifts: Days, Evenings, Weekends Affiliation: CUPE 503 PT - RC & Aquatics/CUPE 503 PT Rec Location: Various locations City: Ottawa, ON Job Category: Recreation, Cultural & Facility ServicesApplication Close: 06/06/2027JOB SUMMARY Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research. You are responsible to ensure that theatre policies are enforced and that procedures are maintained. You ensure that health, safety and maintenance standards are maintained, and promote excellent customer service relations. You are accountable for the bar, coat check and souvenir revenues and inventory and prepare cash deposits. You monitor, train and provide guidance to front of house personnel, and provide emergency response treatment (First Aid/CPR) as required. EDUCATION AND EXPERIENCE Completion of Grade 12 Minimum of 1 year of supervisory experience interacting with the public. Hospitality experience preferably in a theatre, entertainment venue or similar environment. CERTIFICATIONS AND LICENCES Current Standard First Aid, CPR and/or AED certificatesAODA Customer Service/IASR TrainingSmart Serve certificate card from the Alcohol and Gaming Commission of Ontario (AGCO) KNOWLEDGE City Of Ottawa Policies and Procedures. Demonstrated awareness of safety/security of public. COMPETENCIES, SKILLS AND ABILITIES Candidates must be mature and possess excellent public relations, leadership, communication and organizational skills. Ability to work in a team setting or independently. Must have experience in training, supervision of staff and volunteers. Excellent written/oral communication skills Self Starter Flexibility Proven team leader Demonstrated ability to manage complex demands simultaneously WHAT YOU NEED TO KNOW Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing. Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters (Level 2) check in place of the Vulnerable Sector Check (Level 3). Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at [email protected].

Ensure theatre policies, health, and safety standards are maintained while providing excellent customer service. Manage bar and souvenir revenues, inventory, and provide guidance and training to front-of-house personnel.

Requires a high school diploma and at least one year of supervisory experience in a public-facing hospitality or entertainment environment. Must hold valid Standard First Aid, CPR/AED, AODA, and Smart Serve certifications.

• First AidPreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Public Relations
• Leadership
• Communication
• Organizational Skills
• Staff Supervision
• Volunteer Management
• First Aid
• CPR
• Cash Handling
• Inventory Management
• Customer Service
• Emergency Response
• Employment Equity
• Self-Starter
• Supervision
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Program Development
• Research
• Automated External Defibrillator
• Audience Development
• Deposit Accounts
• Multilingualism
• English Language
• French Language
• Verbal Communication Skills
• Writing

• Sports & Recreation
• Hospitality
• Government & Public Sector
• Art & Design
• Customer Service & Support
• Care Facilitator
• Lifeguard
• Protective Services Workers Not Elsewhere Classified
• Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers

Minimum education

High school

Minimum experience

0+ years

Apply by

Jun 7, 2027

Posting language

English

Working hours

24 hours per week