Front Office Administrator - Crown

Job summary

Process guest registrations and departures, respond to inquiries, and provide professional service to guests, managers, and staff. Communicate guest concerns to management, follow established policies and quality standards, and maintain an organized, clean work area.

Job details

Job Description Civeo Crown Services Employees LP is currently looking to fill a position for a Front Office Administrator at our Surmont Lodge. The Front Office Administrator works as a member of the Front Desk Team to achieve overall performance goals identify opportunities and maintain an efficient, effective work environment. Reporting to the designated Supervisor, the successful candidate will work 20 days on and 10 days off rotation, which may include days, nights, weekend shifts, and statutory holidays. Key Responsibilities Process registrations, departures, and respond to guest inquiries in a timely and professional manner Demonstrate and promote a strong commitment to providing the best possible experience for our guests, managers, and staff members Communicate to the management team any guest concerns or challenge Operate in accordance to established policies, procedures, and quality standard Maintain an organized and clean work area Perform other duties as assigned. Qualifications 1-2 years’ hotel experience working in a front desk capacity. Ability to meet deadlines (email, telephone inquiries, and guest inquiries). Strong computer skills with Microsoft Office programs and Hotel reservation systems such as Innfinity. Must be willing to work shift work, 24hr desk. Ability to work independently with little supervision. Ability to multitask and work in a fast-paced environment. Possess a positive, friendly and professional attitude. Excellent organizational and time management skills. Current, valid First Aid certification is an asset. Excellent communication skills in English, both verbal and written. Must be able to move, lift, carry, pull, push, and place objects away weighing up to 50 bs. Must be able to pass a pre-access Drug & Alcohol test Working Conditions Ability to work in rotational shifts in a remote environment Manual dexterity required to use desktop computer and peripherals Overtime as required We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home. If you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted. To apply, please submit your resume online to https://civeo.com/people-careers/job-opportunities/

What you’ll do

Process guest registrations and departures, respond to inquiries, and provide professional service to guests, managers, and staff. Communicate guest concerns to management, follow established policies and quality standards, and maintain an organized, clean work area.

Requirements

Requires 1–2 years of hotel front desk experience, strong computer skills including Microsoft Office and hotel reservation systems, and the ability to work independently in a fast-paced environment. Candidates must be available for rotational shift work, communicate effectively in English, and be able to lift and move objects weighing up to 50 pounds; current First Aid certification is an asset.

Listed skills

• Time management · Preferred
• Front Desk Operations · Preferred
• First Aid · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front Desk Operations
• Guest Registration and Departures
• Guest Service
• Customer Communication
• Microsoft Office
• Hotel Reservation Systems
• Innfinity
• Time Management
• Organization
• Multitasking
• Independent Work
• Professional Communication
• First Aid

Job areas

• Hospitality
• Customer Service & Support
• Administrative

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