Operations Manager - Western Canada

Job summary

Lead operations across multiple workforce accommodation and hospitality sites in Western Canada, supporting site leaders and driving service quality, safety, compliance, and operational performance. Manage budgets, risks, staffing, resources, and stakeholder relationships while advancing continuous improvement and divisional and corporate objectives.

Job details

Job Description Civeo Premium Services Employees LP is currently seeking an experienced Operations Manager, Western Canada. The Operations Manager is responsible for leading operations across multiple workforce accommodation and hospitality sites throughout Western Canada. This role is focused on delivering exceptional guest experiences, maintaining operational excellence, fostering a strong safety culture, and supporting the achievement of business objectives. This position will be on a rotation basis 15 days on / 13 days off as required by the business. The successful candidate will provide leadership and support to site management teams, drive service excellence, oversee operational performance, and build strong relationships with clients, Indigenous partners, employees, and community stakeholders. This position requires regular travel to operational sites across Western Canada. Responsibilities Lead and support operations across multiple lodges and workforce accommodation sites throughout Western Canada. Drive service excellence by implementing Civeo's operational strategies, standards, and continuous improvement initiatives. Champion safety, wellness, environmental stewardship, and regulatory compliance at all locations. Develop and mentor high-performing site leadership teams while promoting a culture of accountability, engagement, and collaboration. Partner with clients to ensure operational requirements are met and service expectations are consistently exceeded. Monitor operational performance, identify improvement opportunities, and implement solutions to maximize efficiency and profitability. Participate in strategic planning initiatives and contribute to achieving divisional and corporate goals. Assess and effectively manage operational, financial, and business risks. Develop, manage, and oversee divisional budgets while ensuring responsible stewardship of company assets. Provide guidance and support to Lodge Managers and site leadership teams in resolving operational challenges. Oversee staffing plans, workforce requirements, equipment utilization, and resource allocation across multiple locations. Maintain effective communication between corporate leadership and site operations, ensuring alignment with company objectives. Foster strong relationships with clients, Indigenous communities, contractors, suppliers, and other stakeholders. Act as a brand ambassador for Civeo and uphold company values in all internal and external interactions. Maintain confidentiality regarding company policies, procedures, business strategies, and employee information. Stay current with hospitality, workforce accommodation, camp operations, and industry best practices. Qualifications Post-secondary education in Business Administration, Hospitality Management, Operations Management, or a related field. Equivalent experience will be considered. Minimum 10 years of progressive operational leadership experience, preferably within hospitality, workforce accommodations, camp services, remote site services, or related industries. Minimum 3 years of senior leadership experience overseeing multiple locations or business units. Proven success leading high-performing teams in remote or decentralized operational environments. Strong business acumen with experience managing budgets, financial performance, cost controls, and operational KPIs. Exceptional leadership, communication, relationship-building, and conflict-resolution skills. Demonstrated ability to manage multiple priorities and drive successful outcomes in a fast-paced environment. Experience working with Indigenous communities and fostering meaningful stakeholder relationships is considered an asset. Strong analytical, organizational, and strategic planning skills. Excellent presentation, verbal, and written communication skills. Ability to travel extensively throughout Western Canada. Valid Class 5 Driver's License with a driving record satisfactory to Civeo's driving requirements. Ability to obtain site access and successfully pass a pre-access Drug & Alcohol test. What We Offer Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage Health or Personal Spending Account Employee & Family Assistance Program (EFAP) RRSP/DPSP Match Program Professional Development We are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home. If you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted.

What you’ll do

Lead operations across multiple workforce accommodation and hospitality sites in Western Canada, supporting site leaders and driving service quality, safety, compliance, and operational performance. Manage budgets, risks, staffing, resources, and stakeholder relationships while advancing continuous improvement and divisional and corporate objectives.

Requirements

Requires at least 10 years of progressive operational leadership experience, including at least 3 years overseeing multiple locations or business units, preferably in hospitality, workforce accommodation, camp services, or remote-site services. Candidates should have post-secondary education or equivalent experience, strong financial and people leadership skills, a valid Class 5 driver's license, and the ability to travel extensively and pass site-access screening.

Benefits

• Dental Insurance
• Vision Insurance
• Life Insurance
• Extended Health Coverage
• Health or Personal Spending Account
• Employee and Family Assistance Program
• RRSP/DPSP Matching Program
• Professional Development

Listed skills

• Continuous Improvement · Preferred
• Cost Control · Preferred
• Risk Management · Preferred
• Client Relationship Management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Multi-Site Operations Leadership
• Hospitality Operations
• Workforce Accommodation Operations
• Team Leadership and Mentoring
• Safety and Regulatory Compliance
• Budget Management
• Financial Performance Management
• Cost Control
• Operational KPI Management
• Continuous Improvement
• Strategic Planning
• Risk Management
• Client Relationship Management
• Indigenous Stakeholder Relations
• Resource Allocation
• Conflict Resolution

Job areas

• Management & Leadership
• Hospitality
• Food & Beverage
• Environmental & Sustainability
• Security & Safety

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