Desktop Adjuster - Markham, Ontario, Canada

Job summary

The Desktop Adjuster is responsible for reviewing claim documentation and interpreting insurance policies to determine coverage and financial responsibility. They collaborate with field adjusters and stakeholders to resolve claims and maintain accurate records in management software.

Job details

Company ClaimsPro LP Desktop Adjuster - Markham, Ontario, Canada Compensation range: $47,100.00 - $65,400.00 annually We have an existing opportunity to add an experienced full-time Desktop Adjuster to our team! This is a Hybrid position where the candidate must be able to commute once a week to the office located in Markham or Mississauga. Why should you consider a career with ClaimsPro? We Are Proud Of Our People And It Shows You will be part of a team of over 700 independent adjusters from across Canada. Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. You will be supported by experienced local claims support, centralized after hours support, and dictation services. Your claims load is driven by senior executives and business development staff from coast to coast. Your workload is balanced, and you will be compensated for your billable hours. You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage. Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career. With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.claimspro.ca to learn more. A Desktop Adjuster Is Responsible For Reviewing Documentation: Examine policyholder statements, police reports, repair estimates, photographs, and third-party inspection reports to ensure all information is accurate and complete Determining Coverage: Interpret insurance policy terms, conditions, and exclusions to decide whether a claim is covered and the extent of the insurer’s financial responsibility Claim Resolution: Communicate with policyholders via phone, email, or video conferencing to explain coverage decisions, settle claims, and expedite payments Collaboration: Work with field adjusters who provide on-site inspection reports, contractors, and other stakeholders to finalize claims efficiently Administrative Tasks: Document all communications, update claim files, and maintain accurate records in claims management software such as Xactimate Customer Service: Respond to inquiries, provide guidance, and ensure timely contact with claimants throughout the claims process To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies; Effective Analytical Skills Effective communication skills (verbal, written and presentation) Organizational skills Interpersonal skills Relationship Building skills Demonstrated and proven leadership skills Sense of urgency and responsiveness Qualifications & Experience University degree or post-secondary education related to insurance. Minimum of 1 year experience. Equivalency in combination of education and experience will be considered. Ongoing commitment to education and learning. Effective analytical skills, including identification of cause and effect dynamics Good investigative manner Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Adjuster’s license, or currently pursuing or have completed the CIP designation Advanced communication skills including: Effective written skills including those of a technical nature Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

What you’ll do

The Desktop Adjuster is responsible for reviewing claim documentation and interpreting insurance policies to determine coverage and financial responsibility. They collaborate with field adjusters and stakeholders to resolve claims and maintain accurate records in management software.

Requirements

Candidates need a university degree or insurance-related post-secondary education and at least one year of experience in Auto Property Damage. An adjuster's license or pursuit of the CIP designation is required.

Benefits

• Education fee reimbursement • Mentorship programs • Flex-benefit health plan • Dental plan

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Analytical Skills
• Communication Skills
• Organizational Skills
• Interpersonal Skills
• Relationship Building
• Leadership
• Customer Service
• Claim Resolution
• Insurance Policy Interpretation
• Investigation
• Negotiation
• Xactimate

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Administrative