Junior Adjuster - Edmonton, Alberta, Canada

Company ClaimsPro LP Junior Adjuster - Edmonton, Alberta, Canada We have an existing opportunity to add two Junior Adjusters to our growing team! The role will be desktop claims handling, which may eventually lead to a field role within the Edmonton area. The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in insurance or insurance-related field. Key Responsibilities Prompt contact and follow up with policy holders and claimants. Investigate the cause and report to clients with solid recommendations. Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. Throughout the claims process, you will provide high level of customer service to clients and the insured. You will participate and share ownership and responsibility for after-hours customer service requirements when required Perform duties assigned to him/her in compliance with established work standards, policies and procedures Qualifications And Experience Completion of high school education; University degree or post-secondary education related to insurance will be given preference. Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive). At least 1-year relevant experience in claims adjusting or related-field. Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation. Effective analytical skills, including identification of cause-and-effect dynamics Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Why join ClaimsPro? We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers You will be supported by experienced local claims support, centralized after hours support, and dictation services Your claims load is driven by senior executives and business development staff from coast to coast You are compensated for your billable hours and other costs. You are working in parallel with other SCM Insurance services teams Your workload is balanced to ensure you can maintain a high-quality level Visit www.scm.ca or www.claimspro.ca to learn more. What We Offer Compensation is commensurate with experience, qualifications, and internal equity. Pay-for-Performance Incentives Work-Life Balance & Hybrid/Remote Work Opportunities E-flex Benefits Program & Wellness Initiatives Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Reimbursement for Adjusting Licenses and Dues Employee Referral Bonuses Employee Perks (access to vendor discount programs) We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. #ClaimsPro

The Junior Adjuster is responsible for desktop claims handling, including investigating causes, recommending reserves, and negotiating fair settlements. The role also involves maintaining high levels of customer service and identifying business development opportunities.

Candidates should have at least one year of relevant experience in claims adjusting and a high school diploma, with a university degree preferred. A commitment to obtaining an adjuster's license or CIP designation is required.

• Pay-for-Performance Incentives • Work-Life Balance • Hybrid/Remote Work Opportunities • E-flex Benefits Program • Wellness Initiatives • Registered Retirement Savings Plan (RRSP) with 2% Match • Training • Career Development • Employee Recognition Programs • Reimbursement for Adjusting Licenses and Dues • Employee Referral Bonuses • Employee Perks

• Customer servicePreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Claims Adjusting
• Customer Service
• Investigation
• Negotiation
• Analytical Skills
• Microsoft Office
• Conflict Resolution
• Legal Document Interpretation
• Numerical Calculation
• Communication Skills
• Interviewing
• Case Management

• Finance & Accounting
• Customer Service & Support
• Legal
• Sales

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 10, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level