Learning & Development Specialist

Job summary

The Learning & Development Specialist coordinates onboarding, training programs, and knowledge management initiatives to support employee effectiveness. They also identify process inefficiencies and implement standardized solutions to improve operational consistency across the firm.

Job details

Who We Are Clark Wilson LLP is a leading, innovative law firm in British Columbia. For over 100 years, we’ve proudly advised clients on a comprehensive range of legal issues, and with over 200 professionals serving some of the most recognizable brands in the world, we’ve built a culture of collaboration, inclusivity, and excellence. As leaders in our markets, we continue to grow by fostering strong relationships, delivering exceptional service, and empowering our people to succeed. We are consistently recognized for our professional achievements, and we take pride in creating a workplace where people enjoy coming to work every day. How You’ll Help Us Better Service Our Clients The Learning & Development Specialist supports the Firm’s employee learning, knowledge management, technology adoption, and continuous improvement initiatives. Reporting to the Manager of Legal Support Services, this role is responsible for coordinating and delivering onboarding and learning programs, developing practical learning resources, supporting the effective adoption of Firm technologies and processes, and maintaining and enhancing the Firm’s knowledge resources. The Specialist works closely with Human Resources, Legal Support Services, practice groups, and business departments to ensure lawyers and business services employees have access to effective learning opportunities, accurate information, and consistent processes. This role brings together learning and development, knowledge management, technology adoption, and process improvement within a centralized function that supports employee effectiveness and the Firm’s strategic and operational objectives. What You'll Be Doing Coordinate onboarding and orientation programs for lawyers and business services employees in collaboration with Human Resources, practice groups, and department leaders. Assess learning and development needs across the Firm and develop practical training solutions in collaboration with key stakeholders. Develop, update, and maintain training materials and self-service learning resources, including manuals, user guides, videos, reference materials, and other learning content. Deliver engaging training sessions on Firm technologies, business processes, internal systems, and operational practices. Support ongoing Legal Support Services training and development initiatives, including onboarding, skills development, and refresher training. Work closely with the Supervisor of Library and Digital Content Services to support knowledge management and learning initiatives and promote the effective development, organization, and sharing of Firm resources. Develop, maintain, and organize standard operating procedures, process documentation, user guides, knowledge articles, and other Firm resources. Monitor the quality, usability, and adoption of learning and knowledge resources and identify opportunities to improve employee engagement and access to information. Identify gaps and inefficiencies in documentation, workflows, and business processes, and recommend and implement standardized approaches to improve operational consistency and efficiency. Support Firm-wide process improvement initiatives and cross-functional projects, particularly where learning, knowledge management, technology adoption, or change management support is required. Gather feedback from lawyers, business services employees, and other stakeholders to evaluate the effectiveness of training, knowledge resources, and related processes and identify opportunities for improvement. Track and report on learning and knowledge management initiatives, including participation, adoption, effectiveness, and other relevant measures, to support continuous improvement. Proactively identify emerging learning and development needs and recommend new programs, tools, and approaches to support employee development, technology adoption, and Firm priorities. Undertake additional projects and responsibilities as required to support departmental and Firm priorities. Education & Experience 3–5 years of relevant experience in learning and development, training, knowledge management, or a related function, ideally within a professional or corporate environment. Demonstrated experience developing and delivering training programs, workshops, and learning initiatives for a range of audiences. Experience creating clear, practical learning materials and knowledge resources, including training guides, procedures, process documentation, and self-service content. Experience supporting technology adoption, change initiatives, or the implementation of new systems and processes is considered an asset. Experience working as a legal assistant is considered an asset. Knowledge, Skills & Abilities Exceptional written and verbal communication skills, with the ability to develop clear, concise, and engaging learning and knowledge resources. Excellent presentation, facilitation, and training delivery skills, with the ability to engage a range of audiences and accommodate different learning styles. Ability to translate complex information, systems, and processes into practical, accessible training and reference materials. Strong relationship-building and stakeholder management skills, with the ability to collaborate effectively with lawyers, business services employees, and leaders across the Firm. Strong organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and maintain a high level of quality and accuracy. Excellent attention to detail and a commitment to maintaining accurate, consistent, and high-quality learning and knowledge resources. Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and develop practical solutions. Self-motivated and proactive, with the ability to work independently while contributing effectively to cross-functional initiatives. Technical Skills Strong proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, Teams, and SharePoint. Experience administering SharePoint, intranet sites, knowledge management platforms, or similar digital workplace tools. Experience with digital learning tools and technologies, including developing user-friendly training materials and self-service resources. Ability to quickly learn new technologies and business applications; experience with iManage, learning management systems (LMS), or technology implementation and adoption is considered an asset. We recognize that experience can come in different forms. If this opportunity interests you but you don’t meet every qualification, we still encourage you to apply. The Exciting Extras The expected salary range for this role is likely to be between $70,000 and $85,000, with the final salary determined based on the successful candidate’s experience, qualifications, skills, and internal equity. In addition, we provide a comprehensive benefits package designed to support you at work and outside of work, including: Health and Wellness Coverage: Medical, dental, vision, prescription drug coverage, paramedical services, mental health supports, life insurance, and emergency medical coverage while travelling. Mental Health and Wellbeing: Access to mental health practitioners and wellness supports through our benefits plan and Health and Wellness Spending Account. Pregnancy and Parental Leave Support: Top-up benefits to 100% of salary for a portion of your leave. Health and Wellness Spending Account: Flexible coverage you can use in the way that works best for you, from fitness classes and wellness supports to pet care expenses. Time Away: Generous vacation, along with five personal days each year. Community and Culture: Weekly socials, team-building events, Employee Appreciation Week, and opportunities to give back through firm-supported initiatives. Professional Growth: Training, resources, and opportunities to support your continued development. Referral Program: Bonuses for successful employee referrals. How to Apply Click the blue “Careers” button to submit your application. Clark Wilson LLP is proud to be an equal opportunity employer. Diversity, inclusion, and respect are fundamental to our culture—we don’t just celebrate them, we rely on them to drive innovation, foster belonging, and grow together. To learn more about what it’s like to work at Clark Wilson, visit our Careers Page We thank all applicants for their interest. Only those selected for an interview will be contacted.

What you’ll do

The Learning & Development Specialist coordinates onboarding, training programs, and knowledge management initiatives to support employee effectiveness. They also identify process inefficiencies and implement standardized solutions to improve operational consistency across the firm.

Requirements

Candidates should have 3–5 years of experience in learning and development or knowledge management, ideally within a professional environment. Proficiency in Microsoft 365 and experience in developing training materials and supporting technology adoption are essential.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Prescription drug coverage • Paramedical services • Mental health supports • Life insurance • Emergency medical coverage • Pregnancy and parental leave top-up • Health and wellness spending account • Vacation • Personal days • Weekly socials • Team-building events • Employee appreciation week • Professional development • Referral program

Listed skills

• Change Management · Preferred
• Microsoft 365 · Preferred
• SharePoint · Preferred
• Documentation · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• Facilitation · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Learning and development
• Knowledge management
• Technology adoption
• Training delivery
• Instructional design
• Process improvement
• Change management
• Stakeholder management
• Project management
• Microsoft 365
• SharePoint
• Legal support
• Documentation
• Analytical skills
• Communication skills
• Facilitation
• Legal Support
• Training Delivery
• Petcare
• Training And Development Needs Assessment
• Workflow Management
• Ability To Meet Deadlines
• Self-Motivation
• Quick Learning
• Microsoft Excel
• Emergency Medical Services
• Mental Health
• Business Process
• Change Management
• Information Systems
• Continuous Improvement Process
• Training And Development
• Learning Management Systems
• Digital Content
• Visual Workplaces
• Employee Engagement
• Standard Operating Procedure
• Innovation
• Intranet
• Problem Solving
• Knowledge Management
• Learning Styles
• Project Management
• Medical Prescription
• Microsoft Outlook
• Microsoft PowerPoint
• Presentations
• Referral Marketing
• Relationship Building
• Self Service Technologies

Job areas

• Legal
• Human Resources
• Education
• Administrative
• Management & Leadership
• Learning and Development Specialist
• Training and Development Specialist
• Training and Staff Development Professionals
• Training and Development Specialists