Account Manager - Service Sales

Job summary

The Account Manager is responsible for managing the full sales cycle, including lead generation, quoting, and closing service agreements for existing and new customers. They act as a subject matter expert to provide value-added solutions while maintaining accurate records in the CRM system.

Job details

Company Description Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us? Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service. Why join the Classic team? CFLS is a caring company who values our staff. CFLS is local and is part of the community. CFLS is a full-service fire protection contractor. A great working environment with opportunities for career advancement. Comprehensive Group benefits. Car Allowance Educational assistance program. Employee referral bonus program. Job Description The Account Manager-Service Sales supports existing customers while identifying and developing new business opportunities within CFLS service and inspection portfolios. This role is responsible for lead generation, customer relationship management, quoting, sales administration, and customer support throughout the sales cycle. Task & Responsibilities: Promote, specify, and sell CFLS products and services while serving as a subject matter expert, maintaining a thorough understanding of service offerings, pricing structures, industry standards, and customer requirements. Proactively identify, qualify, and develop new business opportunities through inbound inquiries, outbound prospecting, referrals, and internally generated leads, building a consistent pipeline of sales opportunities. Manage the full sales cycle from initial customer contact through proposal, negotiation, and closing, ensuring timely follow-up and the successful conversion of opportunities into profitable customer agreements. Prepare, review, and manage customer quotations, deficiency reports, service proposals, and related sales documentation, ensuring accuracy, professionalism, and prompt delivery. Build, maintain, and strengthen long-term customer relationships by understanding client needs, delivering value-added solutions, and serving as a trusted point of contact for service-related requirements. Manage assigned customer accounts and support customer retention initiatives, identifying opportunities for renewals, account growth, cross-selling, and additional service offerings. Provide customers with comprehensive product knowledge, technical information, and solution-based recommendations, ensuring services align with operational, regulatory, and business objectives. Collaborate closely with Customer Care, Operations, Service Teams, and Sales Specialists to ensure a seamless customer experience and the successful execution of customer requirements. Maintain accurate and up-to-date customer records, sales activities, quotations, opportunities, and account information within the CRM system, while generating sales reports and supporting documentation as required. Monitor industry developments, market conditions, competitive activity, and supplier offerings, maintaining strong relationships with vendors and staying informed on emerging opportunities and trends. Provide ongoing customer support and post-sale follow-up, ensuring customer satisfaction, addressing concerns, nurturing relationships, and identifying future sales opportunities. Maintain regular communication with sales leadership regarding pipeline activity, account performance, and sales objectives, while actively participating in team meetings, training programs, continuous improvement initiatives, and other duties as assigned. Qualifications Minimum 3+ years of inside sales, account management, or business development experience. Strong customer service and relationship-building skills. Experience preparing quotations and sales documentation. Excellent verbal and written communication skills. Proficiency with CRM systems and Microsoft 365. Strong organizational and time management skills. Self-motivated with a results-oriented approach. Fire protection industry experience considered an asset. Primarily office-based environment. Extensive computer and telephone use. Regular sitting, typing, and screen work. Occasional lifting up to 20 lbs. Ability to manage multiple priorities in a fast-paced environment. We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview. Salary placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario. No part of our hiring process uses AI or automated screening technology, all candidate reviews and applications are evaluated manually and hiring decisions are completed by human staff, to ensure a fair and transparent assessment. Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs in accordance with Accessibility for Ontarians with Disabilities Act or Ontario Human Rights Code or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at aoda@classicfls.com

What you’ll do

The Account Manager is responsible for managing the full sales cycle, including lead generation, quoting, and closing service agreements for existing and new customers. They act as a subject matter expert to provide value-added solutions while maintaining accurate records in the CRM system.

Requirements

Candidates must have a minimum of 3 years of experience in inside sales, account management, or business development. Proficiency in CRM systems and Microsoft 365, along with strong organizational and communication skills, is required.

Benefits

• Comprehensive Group benefits • Car Allowance • Educational assistance program • Employee referral bonus program

Listed skills

• Time management · Preferred
• Customer support · Preferred
• Microsoft 365 · Preferred
• Account Management · Preferred
• Negotiation · Preferred
• CRM Systems · Preferred
• Communication Skills · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Account management
• Business development
• Customer relationship management
• Lead generation
• Sales cycle management
• Quoting
• Proposal preparation
• Negotiation
• Customer support
• CRM systems
• Microsoft 365
• Time management
• Communication skills
• Fire protection industry knowledge
• Inside Sales
• Product Knowledge
• Fire Protection
• Sales Leadership
• Cross-Selling
• Industry Standards
• Professionalism
• Sales Prospecting
• Business Objectives
• Sales Records
• Service Offerings
• Self-Motivation
• Account Management
• Artificial Intelligence
• Customer Support
• Business Development
• Customer Relationship Management
• Construction
• Customer Service
• Communication
• Continuous Improvement Process
• Customer Retention
• Sales
• Lead Generation
• Operations
• Relationship Building
• Requirements Management
• Sales Administration
• Time Management
• Typing
• Account Growth

Job areas

• Sales
• Customer Service & Support
• Security & Safety
• Management & Leadership
• Service Sales Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products