Fire Alarm Service Manager

Job summary

The Fire Alarm Service Manager is responsible for leading, coaching, and directing the service team to ensure profitability, growth, and high customer satisfaction. They will oversee field and shop operations, manage project execution, and maintain strong relationships with key customers.

Job details

Company Description Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us? Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service. Why join the Classic team? CFLS is a caring company who values our staff. CFLS is local and is part of the community. CFLS is a full-service fire protection contractor. A great working environment with opportunities for career advancement. Comprehensive Group benefits. Educational assistance program. Employee referral bonus program. Job Description Fire Alarm Service Manager is a motivated, knowledgeable and customer-minded individual who is committed to applying and contributing your experience and expertise to our Service’s Division. The Manager will be responsible for developing, coaching, direct, and leading the Fire Alarm Team in Ottawa to achieve greater profitability, growth, safety and customer satisfaction. The position will require an ability to work effectively with other departments such as sales, customer service, accounting, procurement, warehousing, IT and management to achieve overall company objectives. The Service Manager will contribute his/her efforts to “making life safety simple” to our customers and service team. This job description is to be used as a guideline only and may not incorporate all functions of the job. Task & Responsibilities: Direct Management of Field and Shop Services Staff: Provide leadership, guidance and coaching to service staff through goal setting and regular performance reviews and ongoing dialogue Provide routine maintenance and inspections services of Fire & Life Safety equipment both in the field and at our service shops Analyze and provide suggestions on salary decisions for all technicians Provide feedback on staffing issues and recommend when to make adjustments to staffing levels or staffing changes Approving vacation requests for technicians Maintain a team environment where staff feel supported and proud to represent the company Train technicians how to perform their jobs properly and facilitate opportunities for learning new skills and techniques Ensure all direct staff receives appropriate training on job duties, corporate policies and applicable procedures Ensure staff and department have required resources to effectively perform their job/duties Project Management of Jobs: Work with our Customer Service Coordinators, Admins, as well as the Service Sales Team to project manage and execute quoted jobs safely and efficiently to maintain margins and within time allotment Assist our Coordinators on advising the appropriate technician(s) that are best matched for the job’s so they can be scheduled accordingly Reviewing scope of work with technicians to ensure they understand the job Start technician’s off on job’s and set clear expectations as needed Assist our Coordinators on obtaining subcontractors to perform work for our customers as required/applicable Work with our Administrators in making sure jobs are billed and closed out properly Assist Sales in pricing T&M service jobs, and assist with deficiency pricing as required Support scheduling and admin by interacting directly with customers to resolve issues Customer Service Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary Work with our customers to ensure their requirements and expectations are met and improved Maintain positive relationships with key customers and prospects Back up support for other Service Managers as needed Qualifications Minimum 5 years’ experience in either the technical/electrical/building automation/life safety services industry Current or past CFAA Certification (would be an asset) Proven track record of working in a high-paced, service-based environment Detailed oriented and able to prioritize work, meet tight deadlines and adapt to changing priorities Excellent organizational skills & good work ethic Self-motivated, results oriented and capable of moving easily between operating details and broader service objectives Knowledge of the Ontario Building Code, Ontario Fire Code and Ontario Electrical Codes Good interpersonal skills with staff and customers Efficient with technology and software Working knowledge of Fire Protection Sprinkler Systems would be an asset. This position has administrative tasks and will require sitting in front of a computer screen for periods of time The candidate must be capable of performing all physical work performed by the field and shop Service Technician’s including exposure to outside elements, walking on uneven surfaces, climbing, lifting and standing for extended periods of time On occasion the position requires extended driving by vehicle We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview. Salary placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario. No part of our hiring process uses AI or automated screening technology, all candidate reviews and applications are evaluated manually and hiring decisions are completed by human staff, to ensure a fair and transparent assessment. Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs in accordance with Accessibility for Ontarians with Disabilities Act or Ontario Human Rights Code or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at aoda@classicfls.com

What you’ll do

The Fire Alarm Service Manager is responsible for leading, coaching, and directing the service team to ensure profitability, growth, and high customer satisfaction. They will oversee field and shop operations, manage project execution, and maintain strong relationships with key customers.

Requirements

Candidates must have at least 5 years of experience in the technical, electrical, or life safety services industry. A current or past CFAA certification is considered an asset, along with strong knowledge of relevant Ontario building and fire codes.

Benefits

• Comprehensive Group benefits • Educational assistance program • Employee referral bonus program

Listed skills

• Customer service · Preferred
• Budgeting · Preferred
• Safety Compliance · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fire alarm systems
• Team leadership
• Project management
• Customer service
• Staff coaching
• Performance management
• Technical troubleshooting
• Ontario Building Code
• Ontario Fire Code
• Ontario Electrical Code
• Scheduling
• Budgeting
• Relationship management
• Safety compliance
• Field operations
• Performance Review
• Project Management
• Management
• Preventive Maintenance
• Planned Maintenance
• Procurement
• Prioritization
• Strong Work Ethic
• Leadership
• Artificial Intelligence
• Organizational Skills
• Coaching
• Interpersonal Communications
• Sales
• Customer Service
• Advising
• Self-Motivation
• Administrative Functions
• Sales Prospecting
• Construction
• Subcontracting
• Electrical Codes
• Accounting
• Goal Setting
• Fire Protection
• Building Codes
• Sprinkler Systems
• Fire Alarm Systems
• Building Management System
• Service Industries

Job areas

• Management & Leadership
• Construction
• Security & Safety
• Customer Service & Support
• Trades
• Fire Alarm Service Technician
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers