IT Support Specialist

We are seeking a skilled part-time IT Support Specialist to join our team at Classic LifeCare, Connect Partners, and Connect Communities. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users. Work Locations: Vancouver and Langley, BC Job Type: Part-time (Opportunity: Full-time / Permanent Position） Schedule: 1.5 shifts per week | 4 – 6 hours/day Pay Rate: $26 – 30 per hour Why Join Us? * Flexible schedule – ideal for students or part-time professionals * Hands-on experience in enterprise IT environments * Opportunity for a permanent role based on performance * Supportive and collaborative team culture Job Responsibilities * Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues. * Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations. * Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations. * Collaborate with senior IT staff to escalate complex issues and support the implementation of infrastructure and process improvements. * Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service. * Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner. * Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience. Qualifications Required: * 2+ years of experience in an IT support role or equivalent technical support environment * Proficiency in Microsoft 365 administration and Azure Active Directory * Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals * Familiarity with ITSM tools or ticketing systems * Excellent analytical, problem-solving, and communication skills * Ability to manage multiple priorities and work both independently and collaboratively Preferred: * Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent * Experience in asset and configuration management best practices * Exposure to scripting or automation tools (e.g., PowerShell) is an asset At Classic LifeCare, Connect Partners, and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone. If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon!

Provide Tier 1 and Tier 2 technical support for hardware, software, and networking issues across Microsoft 365 and Azure environments. Maintain documentation, manage service requests via a ticketing system, and collaborate with senior staff on infrastructure improvements.

Requires 2+ years of experience in an IT support role with proficiency in Microsoft 365 and Azure Active Directory. Candidates should have a strong understanding of Windows and macOS operating systems and familiarity with ITSM tools.

• Flexible schedule • Hands-on experience • Opportunity for permanent role

• Problem solvingPreferred
• Asset ManagementPreferred
• Microsoft 365Preferred
• WindowsPreferred
• Communication SkillsPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• Microsoft 365
• Azure Active Directory
• Hardware troubleshooting
• Networking
• Windows
• MacOS
• ITSM tools
• Ticketing systems
• Analytical skills
• Problem-solving
• Communication skills
• PowerShell
• Asset management
• Configuration management
• Hardware Troubleshooting
• Endpoint Devices
• Tier 2 Technical Support
• Mac OS
• Automation
• Microsoft Azure
• Configuration Management
• Communication
• CompTIA A+
• CompTIA Network+
• Operating Systems
• Issue Tracking
• Problem Solving
• IT Service Management
• Knowledge Base
• Microsoft Certified Professional
• Operations
• Windows PowerShell
• Self Service Technologies
• Process Improvement
• Scripting

• Technology
• Customer Service & Support
• Healthcare
• IT Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

9 hours per week