IT Support Specialist

We are seeking a skilled part-time IT Support Specialist to join our team at Classic LifeCare, Connect Partners, and Connect Communities. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users. Work Locations: Vancouver and Langley, BC Job Type: Part-time (Opportunity: Full-time / Permanent Position） Schedule: 1.5 shifts per week | 4 – 6 hours/day Pay Rate: $26 – 30 per hour Why Join Us? Flexible schedule – ideal for students or part-time professionals Hands-on experience in enterprise IT environments Opportunity for a permanent role based on performance Supportive and collaborative team culture Job Responsibilities Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues. Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations. Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations. Collaborate with senior IT staff to escalate complex issues and support the implementation of infrastructure and process improvements. Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service. Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner. Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience. Qualifications Required: 2+ years of experience in an IT support role or equivalent technical support environment Proficiency in Microsoft 365 administration and Azure Active Directory Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals Familiarity with ITSM tools or ticketing systems Excellent analytical, problem-solving, and communication skills Ability to manage multiple priorities and work both independently and collaboratively Preferred: Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent Experience in asset and configuration management best practices Exposure to scripting or automation tools (e.g., PowerShell) is an asset At Classic LifeCare, Connect Partners, and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone. If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon!

Provide Tier 1 and Tier 2 technical support for hardware, software, and networking issues within Microsoft 365 and Azure environments. Manage IT service requests via a ticketing system and maintain accurate system documentation and asset inventories.

Requires 2+ years of IT support experience with proficiency in Microsoft 365 and Azure Active Directory. Candidates should have strong knowledge of Windows/macOS and excellent problem-solving skills, with industry certifications preferred.

• Flexible schedule • Hands-on experience in enterprise IT environments • Opportunity for a permanent role

• Technical DocumentationPreferred
• Problem solvingPreferred
• Asset ManagementPreferred
• Communication SkillsPreferred

Identified from the job description. Confirm important requirements above.

• Microsoft 365 Administration
• Azure Active Directory
• Windows OS
• MacOS
• Hardware Troubleshooting
• Networking Fundamentals
• ITSM Tools
• Ticketing Systems
• Tier 1 Support
• Tier 2 Support
• Asset Management
• PowerShell
• Technical Documentation
• Analytical Skills
• Problem Solving
• Communication Skills

• Technology
• Customer Service & Support
• Healthcare
• Social Services

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Feb 23, 2027

Posting language

English

Working hours

9 hours per week

Seniority

Entry level