Support Specialist I

Job summary

The Support Specialist I will respond to inbound inquiries from program participants and stakeholders while maintaining key performance indicators. They will also provide administrative support, including application reviews and data management for energy-saving programs.

Job details

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance with company premium assistance • Life, AD&D, and long-term disability coverage paid for by the company • RRSP company match • Paid vacation, sick and personal time • Paid company holidays • Paid Volunteer Time; giving back to our communities is important to us • Employee Referral Bonus Program • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to training opportunities to advance further in your career Job Description We are looking for a talented individual… To join our team as a Support Specialist I and help deliver a residential energy affordability and greenhouse gas reduction program in British Columbia. We’re a close-knit group that’s passionate about reducing emissions and enjoys collaborating with each other—and the public—to make a difference. In this role, you’ll work directly with residents to understand their needs and help them find the best energy-saving solutions for their homes. Although this is a remote position the successful candidate will be located in British Columbia. You’re a great fit if you can… * Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements. * Meet key performance indicators (KPIs), including hold times and after-call wrap up time. * Provide support with application reviews and other administrative tasks. * Work regular full-time hours based on Pacific Standard Time. Exciting candidates will have… * 0-1 years of experience in a customer-facing role; call centre experience is an asset but not required. * Post-secondary education is preferred. * Strong verbal and written communication skills. * Proficient with Microsoft Office applications. * Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset. * Interest in sustainability, energy efficiency or building science Targeted Compensation Range $20-$22/h (equivalent to approximately $41,600- $45,760 annually based on a 40-hour work week) Canadian Commercial Driving Requirements If applicable, meet all qualification, licensing, medical, and compliance requirements for commercial drivers under applicable provincial and territorial laws, the Canadian National Safety Code (NSC), and any federal regulations for extra‑provincial operations, including hours‑of‑service and safety fitness requirements. Compensation Range $18.10 - $27.05 Currency CAD Type Hourly Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

What you’ll do

The Support Specialist I will respond to inbound inquiries from program participants and stakeholders while maintaining key performance indicators. They will also provide administrative support, including application reviews and data management for energy-saving programs.

Requirements

Candidates should have 0-1 years of customer-facing experience and strong communication skills. Proficiency in Microsoft Office is required, and post-secondary education is preferred.

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • Long-term disability coverage • RRSP company match • Paid vacation • Paid sick time • Paid personal time • Paid company holidays • Paid volunteer time • Employee referral bonus program • Employee recognition program • Employee assistance program • Training opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Microsoft Office
• Administrative support
• Data entry
• Problem solving
• Sustainability
• Energy efficiency
• Building science
• Call center operations
• Inbound Calls
• Building Science
• Commercial Driving
• Farsi Language
• Accountability
• Administrative Functions
• Cantonese Chinese
• Mandarin Chinese
• Employee Assistance Programs
• Equities
• French Language
• Greenhouse Gas
• Key Performance Indicators (KPIs)
• Market Data
• Operations
• Tagalog Language
• Punjabi Language
• Vision Insurance

Job areas

• Customer Service & Support
• Energy
• Environmental & Sustainability
• Administrative
• Support Specialist
• Energy Efficiency Specialist
• Civil Engineering Technicians
• Energy Auditors
• Construction and Building Inspectors