IT Services & Solutions Simplified
Chicago, IL
Leading brands, including over 5,000 hotels, trust Cloud5 to deliver exceptional experiences that both attract and retain customers. Whether you run a hotel, apartment building, or services company, our Internet, Wi-Fi, Telephony, Managed IT, and Contact Center services take phenomenal care of your customers – just like your brand promises. With Cloud5, you can streamline your technology infrastructure and operations, deliver customer-centric, cost-effective experiences, and drive new revenue.
Remote · Alberta, Canada, New Brunswick, Canada
The Customer Service Agent provides professional guest support via phone, email, and chat, handling inquiries and reservation management. They also identify sales opportunities to recommend room upgrades and promotions while maintaining accurate documentation of guest interactions.
Remote · New Brunswick, Canada
Manage customer requests across chat, email, and phone, providing personalized travel, dining, entertainment, and lifestyle recommendations. Coordinate reservations, resolve concerns and disruptions, and meet service standards while following program policies and reservation procedures.
On-site · Moncton
The Travel Consultant provides personalized travel arrangements and support to premium Card Members, including booking flights, hotels, and dining. They are responsible for resolving complex travel issues and educating customers on benefits while maintaining high service standards.
On-site · Saint John
The Travel Consultant provides personalized travel arrangements and support to premium card members, including booking flights, hotels, and dining. They are responsible for resolving complex travel issues and educating customers on benefits while maintaining high service standards.
Remote · Moncton, New Brunswick, Canada, Saint John, New Brunswick, Canada, Toronto, Ontario, Canada
The Recruiting Lead will manage full-cycle recruitment efforts with a focus on high-volume hiring and contact center operations. They will also partner with hiring managers to develop talent strategies and oversee the onboarding process to ensure successful organizational integration.
Remote · New Brunswick, Canada
Handle guest calls and emails, book or modify hotel reservations, and promote relevant upgrades, specials, and reservation services. Represent the client professionally, follow approved sales processes, meet conversion targets, and maintain knowledge of promotions and required systems.
