Quality Specialist

Job summary

The Quality Specialist is responsible for inspecting products, managing RMA processes, and implementing corrective actions to ensure quality standards. They also facilitate communication with customers and provide data-driven reports to support process improvements.

Job details

Job Description The Quality Specialist plays a key role in supporting the organization to meet the desired quality standards. He is responsible for representing the voice of the customer. Through his deep communication skills and technical knowledge, he gives proper visibility to customer quality complaints, identifies problem root cause, and acts as a change agent by supporting the implementation of improvement actions. Role and responsibilities Responsible for inspecting, monitoring, and implementing corrective measures to improve product quality and customer experience. Manage product RMAs from initiation to closure. Responsible for organizing and executing internal containment actions and corrective action plan in a timely manner. Maintain communication with customers assuring their needs and concerns are being always addressed. Support product inspections and rework efforts for RMA (return merchandise authorization) escalations Facilitate return of RMA (return merchandise authorization) items to CMP-AMS. Prepare and summarize data, metrics and reports as required by management. Develop and distribute quality related content in the form of CMP-AMS Quality Newsletter and Topic of the week. Monitor and review weekly KPIs (Key performance indicator) with the intent of identifying possible process and quality improvements. Meeting with customer for quality issues (as per request or routinely scheduled). Perform root cause analysis, arrange meetings if needed. Completion of CAPA (corrective and preventive action) report as per customer request. Support RMA (return merchandise authorization) data and analysis as per request by customer or internal stakeholders. May act as Quality Lead in Lean Agile projects. Follow-up with manager on deliverables and express constraints to deliverables as soon as possible, if applicable. All other related tasks are considered part of the role and may be assigned as needed. Knowledge and Skill Requirements Bachelor’s degree in engineering or relevant technical degree or equivalent years of experience. Minimum of two (2) years of quality assurance experience. Ability to work in a fast-paced environment. Ability to work with people in a group environment and customer oriented. Excellent organizational and communication skills. Working knowledge of standard inspection tools. Willing and able to work flexible and extra hours when required to meet deadlines. Knowledge and experience with Sheet Metal, Welding, Finishing, and Assembly is a plus. Continuous Improvement mindset in all aspects of work habits. Proficient with Microsoft Office suite. Willingness to take on new challenges and learn new things. Reliability and integrity, dedication to task. Ability to work with minimal supervision. Master the French and English language (customers from the United States). All other related tasks are considered part of the role and may be assigned as needed What we offer: A 4.0 company (at the cutting edge of technology) Clean and safe work environment Great opportunities for advancement Health insurance including dental Health and Wellness Program Work/Life Balance Recognition activities Free gym Cafeteria A positive and friendly work environment Free parking Join our team today! This job description has been written using masculine pronouns for simplicity, but the position is open to individuals of all genders. Salary according to experience

What you’ll do

The Quality Specialist is responsible for inspecting products, managing RMA processes, and implementing corrective actions to ensure quality standards. They also facilitate communication with customers and provide data-driven reports to support process improvements.

Requirements

Candidates must hold a bachelor's degree in engineering or a relevant technical field with at least two years of quality assurance experience. Proficiency in English and French, along with strong organizational and technical inspection skills, is required.

Benefits

• Health insurance
• Dental insurance
• Health and Wellness Program
• Work/Life Balance
• Recognition activities
• Free gym
• Cafeteria
• Free parking

Listed skills

• Continuous Improvement · Preferred
• Customer service · Preferred
• Quality assurance · Preferred
• Data analysis · Preferred
• Root Cause Analysis · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality assurance
• Root cause analysis
• Corrective and preventive action
• RMA management
• Data analysis
• KPI monitoring
• Technical inspection
• Communication skills
• Lean Agile
• Microsoft Office
• Sheet metal
• Welding
• Finishing
• Assembly
• Continuous improvement
• Customer service
• Product Inspection
• Ability To Meet Deadlines
• Newsletters
• Bilingual (French/English)
• Agile Projects
• Quality Improvement
• Voice of the Customer (VoC)
• Management
• Corrective And Preventive Action (CAPA)
• Customer Service
• Communication
• Continuous Improvement Process
• Dental Health
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Sheet Metal
• Quality Assurance
• Quality Management
• Return Merchandise Authorization
• Product Quality (QA/QC)
• Root Cause Analysis
• Reliability

Job areas

• Manufacturing
• Engineering
• Customer Service & Support
• Management & Leadership
• Quality Specialist
• Product Quality Engineer
• Industrial and Production Engineers
• Validation Engineers
• Industrial Engineers

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