Client Care Specialist

Cobequid Animal Hospital is a full-service veterinary practice dedicated to providing thoughtful, comprehensive care for pets throughout every stage of life. Our services include wellness and preventive care, advanced diagnostics, laboratory testing, surgery, dentistry, pharmacy, parasite prevention, nutritional support, acupuncture, and other complementary services. What sets us apart is the genuine respect we have for the human–animal bond. We understand that pets are cherished members of the family, and we take the time to listen, educate, and partner with clients in making informed decisions about their pets’ health and well-being. Our team is guided by quality medicine, collaboration, empathy, and a shared commitment to making every visit a positive experience. Applicants joining Cobequid Animal Hospital will find a supportive, caring workplace where their skills are valued and where they can contribute to excellent patient care alongside a team that truly cares about pets, clients, and one another. Role Description The Client Care Specialist is a full-time, on-site role based at Cobequid Animal Hospital in Lower Sackville, NS. This position serves as the first point of contact for clients, greeting visitors, answering phone calls, responding to emails, and scheduling appointments in a friendly and professional manner. Daily responsibilities include managing check-in and check-out processes, processing payments, explaining invoices, and coordinating follow-up visits and preventive care reminders. The role also involves maintaining accurate client and patient records, supporting the veterinary team with communication to clients, and ensuring the reception area is welcoming and organized. The Client Care Specialist helps foster strong client relationships by providing clear information, addressing questions and concerns, and promoting a positive experience at every visit. Qualifications Strong customer service and customer satisfaction skills, with a focus on creating positive experiences for clients and their pets. Ability to support customer retention through relationship-building, follow-up communication, and consistent, reliable service. Excellent communication skills, including clear verbal and written communication and active listening. Professional phone etiquette and comfort handling a high volume of calls and inquiries. Experience in a client-facing role, preferably in a veterinary, medical, or service-oriented environment. Basic computer proficiency, including appointment scheduling systems, email, and data entry. Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a busy setting. Empathy and patience when working with clients in emotionally sensitive situations involving their pets. Ability to work collaboratively with veterinary and support staff and to follow established procedures. High school diploma or equivalent required; additional training or coursework in customer service, office administration, or veterinary reception is an asset.

The Client Care Specialist serves as the primary point of contact, managing client greetings, phone calls, and appointment scheduling. They are responsible for processing payments, maintaining patient records, and ensuring a welcoming reception environment.

Candidates must have a high school diploma and experience in a client-facing role, preferably within a medical or veterinary setting. Strong communication skills, computer proficiency, and the ability to handle emotionally sensitive situations with empathy are required.

• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Satisfaction
• Relationship Building
• Verbal Communication
• Written Communication
• Active Listening
• Phone Etiquette
• Appointment Scheduling
• Data Entry
• Organization
• Attention To Detail
• Multitasking
• Empathy
• Patience
• Collaboration

• Customer Service & Support
• Healthcare
• Administrative

Minimum education

High school

Minimum experience

0+ years

Apply by

Sep 21, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available