Service Advisor

Cochrane, AB
On-site
Posted Sep 19, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Service Advisor is responsible for managing the customer experience from check-in to vehicle delivery, including identifying service needs and presenting recommendations. They must work closely with technicians and the production team to ensure efficient vehicle flow and maintain high levels of customer satisfaction.

Job details

ABOUT US Cochrane Toyota, located in Cochrane, Alberta, is just a 15 minute drive West of Calgary and a 40-minute drive from the Canadian Rockies. We are looking to attract top customer service-centric individuals to join our growing service team. Cochrane is a close-knit community that is safe, a great place to raise a family, and offers the best of the outdoors right outside your doorstep. Cochrane Toyota is looking for an experienced, motivated Automotive Service Advisor to join our growing Service Department. Our Service Advisors are responsible for owning the customer experience from check in to vehicle delivery, building long-term relationships, identifying service needs, presenting recommendations professionally, and working closely with our technicians and production team to keep vehicles moving efficiently through the shop. We are looking for someone who is organized, driven, comfortable working toward measurable goals, and understands that great customer service and strong sales performance go hand in hand. WHAT SETS US APART? Cochrane Toyota is a busy, high-performing Toyota dealership with a strong focus on customer experience, teamwork, accountability, and continuous improvement. Our Service Advisors are supported by: * A busy and established Service Department * Experienced technicians and production leadership * Digital vehicle inspections and technician videos * Toyota training and development * Modern dealership systems and technology * A strong internal process for appointment preparation and customer follow-up * Leadership that believes in coaching, development, and accountability * Opportunities for continued career growth within Fixed Operations We believe in giving our team the tools and support they need to succeed while maintaining clear expectations for performance. WHAT WE’LL BRING * Competitive compensation based on experience and performance * Comprehensive health and dental benefits * RRSP matching * Deferred Profit Sharing * Paid vacation * Toyota training and ongoing professional development * Modern facilities and industry-leading technology * A supportive leadership team * Opportunities for advancement * A four-day, 10-hour work schedule * Rotating weekend schedule WHAT YOU’LL BRING * Previous automotive Service Advisor experience is strongly preferred * Automotive dealership experience is an asset * Strong customer-service and relationship-building skills * A proven ability to sell products or services professionally * Confidence presenting recommendations and asking for the business * Strong organization and time-management skills * Excellent verbal and written communication * The ability to manage multiple customers and repair orders simultaneously * Strong follow-up habits and attention to detail * Comfort working in a fast-paced, performance-driven environment * Ability to work effectively with technicians, Parts personnel, and management * Experience using dealership management systems and digital inspection platforms is an asset * PBS and Xtime experience are considered assets * Toyota experience is considered an asset * A positive attitude and willingness to learn * A valid Class 5 driver's license WHAT YOU’LL BE DOING OWN THE CUSTOMER EXPERIENCE * Greet customers professionally and build trust from the moment they arrive * Listen carefully to customer concerns and document them accurately on the repair order * Review vehicle history and maintenance requirements * Clearly explain recommended maintenance and repairs * Obtain proper customer authorization before work is completed * Keep customers informed throughout the repair process * Ensure promised completion times and expectations are communicated accurately * Review completed work and invoices with customers at vehicle delivery * Build long-term customer relationships and encourage future service retention * SELL SERVICE PROFESSIONALLY * Present technician recommendations clearly and confidently * Explain the value and importance of maintenance and repairs * Handle customer questions and objections professionally * Follow up on declined work and outstanding estimates * Work toward department sales and closing-percentage expectations * Identify opportunities to improve customer retention and future service business * Take ownership of estimates from presentation through customer decision Our expectation is not high-pressure selling. It is providing customers with the information they need to make informed decisions while confidently asking for the business. WHO WILL SUCCEED AT COCHRANE TOYOTA? The right person will be someone who: * Enjoys working with customers * Takes ownership rather than waiting to be told what to do * Is comfortable having sales conversations * Communicates before there is a problem * Follows through on commitments * Can stay organized during a busy day * Accepts coaching and wants to improve * Takes pride in their results * Wants to build a career, APPLY TODAY If you are an experienced Service Advisor looking to join a busy Toyota dealership with strong processes, a supportive team, and clear opportunities for growth, we want to hear from you.

What you’ll do

Requirements

Previous automotive Service Advisor experience is strongly preferred, along with strong sales and customer service skills. Candidates must possess a valid Class 5 driver's license and demonstrate excellent organizational and communication abilities.