Service Advisor

AUTOMOTIVE SERVICE ADVISOR Smithers Toyota | Smithers, British Columbia Smithers Toyota is looking for a strong communicator, practical problem solver, and dependable team player. We have some of the best-trained technicians in the industry. Their role is to diagnose and repair vehicles. Your role is to listen to the guest, understand their primary concern, and translate it into clear action for our team. We are looking for a communicator first and foremost. WHAT YOU WILL DO * Welcome guests and listen carefully. * Identify and confirm the guest’s Prime Item. * Create clear and accurate service orders. * Set expectations for timing, estimates, and next steps. * Keep guests updated before they need to ask. * Explain recommendations in clear, simple language. * Document conversations and approvals accurately. * Work closely with technicians, parts staff, and other advisors. * Follow each job through to completion. * Reach up early when support is needed. WHAT WE ARE LOOKING FOR * Strong communication and listening skills. * Organization and follow-through. * Calm problem-solving. * Teamwork and accountability. * A commitment to guest satisfaction. * A willingness to learn and follow a consistent process. Automotive experience is an asset, but communication, judgment, organization, and ownership are more important. At Smithers Toyota, our goal is simple: Make Things Better

Act as the primary liaison between guests and technicians by translating customer concerns into clear service orders. Manage the end-to-end service process, including setting expectations, providing updates, and explaining recommendations.

Strong communication, organization, and problem-solving skills are essential for this role. While automotive experience is considered an asset, ownership and judgment are prioritized.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Communication
• Listening
• Problem Solving
• Organization
• Teamwork
• Accountability
• Guest Satisfaction
• Customer Service
• Service Order Creation
• Documentation

• Customer Service & Support
• Trades
• Transportation

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week