Technical Support Specialist

Codentrel, a leader in IT, telecom, and AI-driven solutions, is seeking a skilled and customer-focused Technical Support Specialist to provide high-quality technical assistance to our clients and internal teams. This role involves troubleshooting issues, supporting hardware and software systems, and ensuring smooth technology operations. Responsibilities Provide first- and second-level technical support for hardware, software, and network-related issues Respond to technical inquiries via phone, email, remote access tools, and in-person Diagnose, troubleshoot, and resolve IT and telecom-related problems efficiently Assist with installation, configuration, and maintenance of systems, devices, and applications Log and track all support requests in the ticketing system, ensuring timely resolution Escalate unresolved issues to higher-level support or vendors when necessary Maintain detailed technical documentation for systems, configurations, and procedures Provide training and guidance to users on hardware, software, and system best practices Stay updated on emerging technologies, updates, and patches relevant to company systems Requirements Education & Experience: College diploma or university degree in Information Technology, Computer Science, or a related field Minimum 2–3 years of technical support or helpdesk experience Technical Skills & Knowledge Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory, and Exchange Server Experience with networking fundamentals (LAN/WAN, TCP/IP, VPN) Familiarity with mobile device support (Android, iOS) and remote support tools Understanding of ticketing systems (ServiceNow, Zendesk, or similar) Knowledge of telecom systems and VoIP technologies is an asset Soft Skills Excellent troubleshooting and problem-solving skills Strong customer service orientation with a professional demeanor Effective written and verbal communication skills Ability to work independently and collaboratively Strong time management and organizational abilities Work Conditions Standard hours: 8:00 AM – 5:00 PM, Monday to Friday Occasional evening, weekend, or after-hours support based on business needs May require travel to client sites for on-site support

Provide first- and second-level technical support for hardware, software, and network issues via various communication channels. Diagnose and resolve IT and telecom problems while maintaining detailed technical documentation and providing user training.

Requires a college diploma or university degree in IT or Computer Science with 2-3 years of helpdesk experience. Candidates must possess strong knowledge of Windows OS, networking fundamentals, and ticketing systems.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Technical Support
• Troubleshooting
• Windows OS
• Microsoft Office Suite
• Active Directory
• Exchange Server
• LAN/WAN
• TCP/IP
• VPN
• Android
• iOS
• ServiceNow
• Zendesk
• VoIP
• Customer Service
• Technical Documentation

• Technology
• Customer Service & Support
• Consulting
• Software

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Aug 26, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level