Senior Business Management Advisor

Job summary

Advise users on the evolution, optimization, and operation of IT solutions, while managing systems and ensuring their performance and alignment with business needs. Gather and coordinate improvement requests, organize user testing, support change management and training, and optimize business processes, workflows, monitoring, and resource use.

Job details

Here is a brief overview of the tasks and responsibilities that will fall to you: Act as an advisor to users by supporting the evolution, optimization and operation of the IT solutions under his or her responsibility. Ensure the management of systems, monitor their performance and ensure their alignment with business needs and organizational orientations. Collect, analyze and document improvement needs, coordinate change requests with the teams concerned and support the implementation of solutions. Plan, carry out and coordinate user testing activities, including acceptance tests, documentation of test cases and follow-up of results. Contribute to change management, user training and the production of required documentation (guides, procedures and work instructions). Analyze and optimize business processes, workflows, monitoring methods, and resource utilization, including process modeling and skills development. The profile sought is the following: Hold an undergraduate degree (bachelor's degree) in information technology, business administration or a related discipline. Have a minimum of eight (8) years of experience in information technology, including five (5) years in business management. Have carried out business management as part of a project with a minimum scope of 10,000 person-days in the last five (5) years. Have participated in at least two (2) mandates of a minimum duration of one (1) year each involving the use of BPMN (Business Process Management Notation). Have participated in at least two (2) mandates requiring coordination and interaction with a minimum of three (3) projects. Have at least one (1) year of experience in managing solutions in an environment using Microsoft Dynamics and the Power Platform.

What you’ll do

Advise users on the evolution, optimization, and operation of IT solutions, while managing systems and ensuring their performance and alignment with business needs. Gather and coordinate improvement requests, organize user testing, support change management and training, and optimize business processes, workflows, monitoring, and resource use.

Requirements

Requires a bachelor's degree in information technology, business administration, or a related discipline, with at least eight years of IT experience, including five years in business management. Candidates must also have relevant large-project experience, participation in two year-long BPMN mandates and two mandates coordinating with at least three projects, plus at least one year managing solutions using Microsoft Dynamics and the Power Platform.

Listed skills

• Change Management · Preferred
• Process Optimization · Preferred
• Project Coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Business Management
• IT Solutions Management
• Systems Performance Monitoring
• Business Needs Analysis
• Requirements Documentation
• Change Request Coordination
• User Acceptance Testing
• Test Case Documentation
• Change Management
• User Training
• Business Process Analysis
• Process Optimization
• BPMN
• Project Coordination
• Microsoft Dynamics
• Microsoft Power Platform

Job areas

• Technology
• Management & Leadership
• Consulting

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