Field Service Engineer

About The Group Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment. Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Role: Field Service Engineer Location: Toronto, ON Role: Participate in troubleshooting for both hardware and software issues; Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality; Provide onsite escorts for Third Parties; Customer Location survey updates (rack elevations, current equipment, etc.); Video room support including endpoints and meeting room panels; Assisting with live events as requested by Customer Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support). Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software). Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues); Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); Validating that conferencing systems, telepresence systems, and video conferencing suites are operational Checking networked printers and MFDs for error messages Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding) Compensation: We are offering between $55,000 – $60,000. Applications will be accepted until Aug 21, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Provide hands-on onsite technical support for hardware and software issues, including server reboots and device installations. Perform deskside support for user devices and maintain conferencing and printing systems at customer locations.

Candidates must be legally authorized to work in Canada without sponsorship. The role requires the ability to perform physical hardware changes, troubleshooting, and onsite technical validation.

• Discretionary annual incentive program

• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Hardware Troubleshooting
• Software Troubleshooting
• Onsite Support
• Server Maintenance
• Storage Maintenance
• Device Provisioning
• Network Troubleshooting
• Video Conferencing Support
• Deskside Support
• OS Troubleshooting
• Microsoft Office
• Adobe Creative Cloud
• Hardware Installation
• Peripheral Support
• MFD Maintenance

• Technology
• Consulting
• Customer Service & Support
• Engineering

Minimum experience

0+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level