Marketing Services Coordinator - Remote

Job summary

Manage the shared marketing inbox, review and respond to high volumes of email, resolve basic inquiries, and route or log requests for consultants in Wrike. Track requests and follow-ups, collaborate with marketing consultants, and identify recurring questions and opportunities to improve intake processes.

Job details

Job Description Role Overview We are looking for an organized, responsive Marketing Services Coordinator to manage our shared marketing inbox and act as the first point of contact for all creative and digital marketing requests. This is a true traffic management role at the intersection of marketing and intake coordination. You'll be the gatekeeper who keeps requests flowing to the right people quickly and accurately. You'll triage a high volume of inbound emails (100–150 per day) from advisors, head office staff, and branch management, deciding what needs to be routed to a consultant and what you can resolve directly. This role is email-only. You will not be taking phone calls or providing consulting services. Your value is in fast, accurate triage and routing. Key Responsibilities Inbox Triage Act as the first point of contact for all emails arriving in the shared marketing inbox. Review and action all incoming emails, with a daily target of clearing the inbox with anything that is received before 4:00 PM EST. Read every email and assess whether it requires a consultant or can be resolved directly. Respond to basic inquiries independently, e.g., where to find an asset, how to get started on a request, status updates, and common how-to questions. Routing & Traffic Management Identify which requests need to be escalated to a consultant and route them promptly with clear context. Log actionable creative and digital requests into Wrike. Loop in the appropriate consultant when a request is assigned to them. Ensure no request falls through the cracks by maintaining organized tracking and follow-up. Communication & Support Provide friendly, professional, and timely responses to all stakeholders. Maintain a consistent tone and quality standard across all replies. Flag recurring questions or trends that could inform better self-service resources or process improvements. Consultant Collaboration Work closely with the three marketing consultants to understand their roles, specializations, and current workloads, so requests are routed to the right person. Join monthly team meetings to help identify efficiencies, process improvements, and ways to streamline intake and routing. Success Criteria Your goal is simple but demanding: read everything, action everything, and clear the inbox of anything received before 4:00 PM each day. Must-Have Skills and Experience 2–3 years of experience in a customer support, coordinator, traffic management, administrative, or marketing operations role. Solid understanding of both creative and digital marketing requests — enough to accurately assess, categorize, and route incoming work. Experience working as part of a multi-disciplinary marketing team, with an understanding of how creative, digital, and strategy functions interconnect. Strong written communication skills, as you'll be the voice of the marketing team in every reply. High comfort level with email management at volume (100–150 emails/day). Experience with project management tools; Wrike experience is a plus. Nice-to-Have Skills Experience supporting financial services, advisor networks, or branch-based organizations. Prior experience in a shared inbox or helpdesk-style role. French language skills. Required Soft Skills Quick learner Curiosity The expected base salary range for this position is $25 – $30 per hour, depending on experience, skills, and internal equity. The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments. We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

What you’ll do

Manage the shared marketing inbox, review and respond to high volumes of email, resolve basic inquiries, and route or log requests for consultants in Wrike. Track requests and follow-ups, collaborate with marketing consultants, and identify recurring questions and opportunities to improve intake processes.

Requirements

Requires 2–3 years of experience in customer support, coordination, traffic management, administration, or marketing operations, along with an understanding of creative and digital marketing requests. Candidates should have strong written communication skills, comfort managing 100–150 emails per day, experience with project management tools, and the ability to learn quickly and stay curious.

Listed skills

• written communication · Preferred
• Customer support · Preferred
• Process Improvement · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Email Management
• Inbox Triage
• Traffic Management
• Request Routing
• Written Communication
• Customer Support
• Creative Marketing
• Digital Marketing
• Marketing Operations
• Project Management Tools
• Wrike
• Task Tracking
• Stakeholder Communication
• Process Improvement
• Prioritization
• Curiosity

Job areas

• Marketing
• Customer Service & Support
• Administrative

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