Tour Manager - Canada

Job summary

Lead guided tours across Canada by executing itineraries and providing cultural and historical narratives. Manage group logistics, safety, and traveler well-being to ensure a high-quality customer experience.

Job details

Collette is seeking experienced Tour Managers to lead tours in Western and Atlantic Canada, particularly in the Rockies and Novia Scotia/PEI/New Brunswick for departures beginning early September through mid-October 2026. Depending on performance, there may be additional opportunities for future work during next year’s peak season, June – October 2027. This is an Independent Contractor role. About Us: There has never been a better time to be in the travel industry. As the longest-running tour operator in North America, now in our 108th year, our family-owned business leads the industry in innovation and expertise. Collette has a long history of operating guided tours across Canada. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. We believe that your role as the on-the-ground face of our company is the most important aspect of a remarkable customer experience. Over the course of our guided tour, you’ll build rapport and develop relationships with your travelers, ensure that the group moves safely and efficiently through the experiences of the itinerary, keep the group informed and engaged in their surroundings, show the depth of culture and interact with local people, and find ways to enhance the experience and delight your group. Tour Management is a rewarding and flexible role for someone who enjoys working both independently and as part of a team with Collette staff, partners, and vendors; connects quickly with a wide variety of people, can think on his/her feet; and has a true passion for sharing experiential learning opportunities with others. You’ll join a team of charismatic and dedicated travel professionals, and benefit from all the resources and support you need to make each travel program you lead into a success story. We set ourselves apart in the industry through: Confirmed scheduling up to 18 months in advance 6–10 annual departures for top-performing Tour Managers 24/7 emergency and operational support from Collette Headquarters Long-standing, trusted in‑country operational partnerships A competitive per diem, plus eligibility for our Tour Manager Incentive Plan Primary Functions: Executing a travel itinerary and making the destination and sights come alive for your group Managing logistics and safety while providing a local, cultural, and historical narrative Delivering an excellent travel experience for our travelers that meets or exceeds our quality goals Assume primary responsibility for travelers’ day-to-day well-being and enjoyment of the tour Execute the pre-established travel itinerary and adhere to Collette’s brand standards Flexibility to run each tour based on the needs of individual travelers within the agreed group itinerary Owning feedback from travelers about their experience and being willing to improve any area through agreed coaching process Provide commentary and guidance to enhance the traveler’s experience Offer advice on food, shopping, and local activities during free time Maintain daily expense accounts, retain receipts, and submit debrief reports and feedback within expected timeframes Knowledge and Skills: Minimum 5+ years’ experience leading guided tours for North American and Australian travelers Experience leading tours in the Canadian Rockies, the Toronto – Quebec City corridor, and/or the Maritimes Fluent in English; French language skills are a bonus if working in Eastern Canada Comfortable working with technology

What you’ll do

Lead guided tours across Canada by executing itineraries and providing cultural and historical narratives. Manage group logistics, safety, and traveler well-being to ensure a high-quality customer experience.

Requirements

Requires at least 5 years of experience leading guided tours for North American or Australian travelers. Must have specific experience in the Canadian Rockies, Toronto-Quebec corridor, or the Maritimes and be fluent in English.

Benefits

• Competitive Per Diem • Tour Manager Incentive Plan • 24/7 Emergency And Operational Support

Listed skills

• Dedicated · Preferred
• French · Preferred
• safety · Preferred
• Logistics · Preferred
• as part of a team · Preferred
• Coaching · Preferred
• Time · Preferred
• Flexible · Preferred
• Customer · Preferred
• expense · Preferred
• Bilingual communication · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Tour Management
• Logistics Management
• Public Speaking
• Cultural Storytelling
• Customer Experience
• Itinerary Execution
• Group Leadership
• Expense Reporting
• Technology Proficiency
• English Fluency

Job areas

• Hospitality
• Transportation
• Customer Service & Support
• Logistics
• Sports & Recreation