IT Helpdesk Technician

Overview Colliers Project Leaders is a team committed to projects that make a difference in communities and for the people who live there. We deliver capital project solutions that strengthen the built environment, partnering with our clients to bring critical infrastructure and complex building projects to life. We’ve led over 20,000+ projects that: Make cities more livable Enhance workplaces Create spaces people want to return to Improve patient care Deliver clean drinking water Build a sustainable future And so much more. This is where you come in. We’re looking for people to join our team who are passionate about creating more sustainable, resilient and inclusive communities. If this kind of work resonates with you, you’re in the right place. Your role We're looking for an IT Helpdesk Technician to join our IT Team in Ottawa. This will be a 12 month contract role. The successful candidate will join our corporate infrastructure technology team in enabling the growth and successful operation of the company. The core responsibility of the role will include remote and in-person, first line IT technical support and PC administration in support of Colliers Project Leader employees, with escalation of more complex issues to System, Network and Application Administrators. In addition to providing troubleshooting and issue resolution, this individual will also join IT Department project teams to deploy new technology, systems and processes to support employees and the organization as a whole. Responsibilities Work as a member of a HelpDesk team to provide first line PC and user technical support for users across Canada Create, monitor, and update tickets in the SysAid HelpDesk ticketing system Complete laptop setup and maintenance including hardware and software installations Maintain a hardware inventory and identify items due for replacement or upgrade Create and manage Active Directory user accounts and assign access control based on company policies Process change requests, change orders and other contract or IT related administrative documents Work with System, Network and Application administrators to deploy and support new technology to company workers Qualifications A degree, diploma or post-graduate certificate in the information technology or computer sciences field 1 to 2 years of experience in providing technical support in a corporate business environment Self-motivation and accountability for delivering on a range of responsibilities and commitments In depth experience in the building, imaging, configuration and support of PC’s and laptops Experience providing remote user support, using remote access software and other technologies Experience working with Windows 10, Microsoft Office, Microsoft Outlook and SharePoint Experience supporting PC’s in TCP/IP networks and WiFi wireless networks Experience with Microsoft network services such as Active Directory, Windows Fileshares, and Windows printer queues Experience with basic MS Exchange tasks such as mailbox account and distribution group creation in Exchange 2010 Strong verbal and written communication skills The ability to manage and prioritize competing priorities in a busy environment Bilingualism in French and English is considered an asset, but not required Proficiency in presenting ideas in user-friendly language to non-technical staff and end users A friendly, personable and positive outlook with the ability to build harmonious working relationships with peers, end users and external vendors Expected Compensation: $26/hour Base pay ranges are determined by role, level, and location and reflects the minimum and maximum target for new hire base salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Annual bonus opportunities are in addition to base salary. This posting is for an existing vacancy. Artificial Intelligence (AI) Use: We may use technology tools to assist in screening applications for keywords or qualifications. However, final selection decisions are made by our hiring team through human review and interviews. Don’t have every single qualification? We know that some people are less likely to apply for a job unless they are a perfect match. At Colliers Project Leaders, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you may be just the right candidate. What you can expect: An opportunity to truly impact our communities A flexible work environment A comprehensive onboarding experience Significant professional development, training, and a mentorship program A paid volunteer day An environment where people feel welcome, heard and included, regardless of their differences And much more! Join our team of difference-makers and help shape the growth of dynamic communities. #LI-PO1 Disclaimer Colliers Project Leaders is part of Colliers (NASDAQ, TSX: CIGI), a leading diversified professional services and investment management company, with more than 17,000 professional operating in 63 countries. Colliers Project Leaders has suspended our COVID-19 vaccination requirement. In circumstances where our clients have a different COVID-19 vaccination policy, the Clients’ requirements will supersede. Colliers Project Leaders is an equal opportunity employer and celebrates diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation to participate in the recruitment process, please advise the assigned Talent Acquisition Business Partner. Colliers Project Leaders standard recruitment process requires applicants to be subjected to formal background and reference checks prior to their hiring.

The IT Helpdesk Technician will provide first-line technical support and PC administration for employees, both remotely and in-person. They will also participate in IT project teams to deploy new technologies and manage hardware inventory.

Candidates must have a degree, diploma, or certificate in IT or computer science along with 1-2 years of corporate technical support experience. Proficiency in Windows environments, Active Directory, and remote support tools is required.

• Flexible work environment • Professional development • Training • Mentorship program • Paid volunteer day

• Software InstallationPreferred
• Active DirectoryPreferred
• SharePointPreferred
• TroubleshootingPreferred
• Microsoft OfficePreferred
• TCP/IPPreferred
• Communication SkillsPreferred
• Inventory managementPreferred
• Technical SupportPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• PC administration
• Troubleshooting
• Hardware installation
• Software installation
• Active Directory
• Windows 10
• Microsoft Office
• Microsoft Outlook
• SharePoint
• TCP/IP
• WiFi networks
• Exchange 2010
• Communication skills
• Inventory management
• Software Installation
• Change Orders
• Accountability
• Resilience
• Microsoft Windows 10
• Bilingual (French/English)
• Self-Motivation
• Access Controls
• Artificial Intelligence
• Technical Support
• Built Environment
• Change Requests
• Communication
• Computer Science
• Information Technology
• Microsoft Exchange Servers
• Investment Management
• Help Desk Support
• Issue Tracking
• Mentorship
• Microsoft Networking
• Remote Access Systems
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• Wireless Networks
• Prioritization
• User Accounts

• Technology
• Customer Service & Support
• Administrative
• IT Help Desk Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 2, 2027

Posting language

English

Working hours

40 hours per week