Reservations Agent - Job ID J0726-0219

Job Description Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be able to work rapidly during busy periods while remaining calm and professional. Education Required Minimum 2 years experience in full service hotel preferred Basic computer skills including but not limited to Microsoft Word, Excel, and the Internet Knowledge of the area and surrounding attractions Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc Must have working knowledge of voucher procedures, gift certificates Must be 19 years of age or older Work within a 24/7 operation with ability to work flexible hours when required (days, evening, nights, weekends and holidays) Willing to submit to a criminal record check with results acceptable to the organization, standards and position Must have employment eligibility in Canada Skills Requirements Accepts telephone reservations Processes all third party reservations Respond to email inquiries Retrieve and respond to phone messages Filing reservations by hotel and in order of arrival day Preparing and distribution of hotel availability Work closely with Sales team on room blocks Entering e-mail addresses into the on-line e-mail database Submission of Group Referral Requests Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike. Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary. At all times projects a favorable image of Grey Eagle Resort and Casino to the public Performs all duties and responsibilities in a timely and efficient manner in accordance with the policies and procedures to achieve the overall objectives of this position. Majority of position requires sitting and phone usage Other duties as requested or required Other Requirements We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please. Priority will be given to Tsuut'ina Nation members. To Apply Click On The Link Below HTTP://CLIENT.NJOYN.COM/CL4/XWEB/XWEB.ASP?CLID=73641&PAGE=JOBDETAILS&JOBID=J0726-0219&BRID=452387&SBDID=21391

The Reservations Agent promotes and sells room nights while providing exceptional service to guests. They are responsible for processing reservations, responding to inquiries, and maintaining accurate records.

Candidates should have a minimum of 2 years of experience in a full-service hotel and basic computer skills. Knowledge of the local area and reservation systems is also required.

Identified from the job description. Confirm important requirements above.

• Telephone Reservations
• Third Party Reservations
• Email Inquiries
• Phone Messages
• Filing Reservations
• Preparing Hotel Availability
• Sales Collaboration
• Database Management
• Teamwork
• Customer Service
• Safety Compliance
• Time Management
• Professionalism
• Calm Under Pressure
• Computer Skills
• Knowledge of Area

Minimum experience

2+ years

Apply by

Aug 12, 2026