Crossdock Support

Job summary

The Crossdock Support desk ensures safe and efficient product movement by coordinating with warehouse teams, dispatchers, and drivers. This role maintains system accuracy, manages customer expectations, and oversees daily operational reporting to ensure on-time delivery.

Job details

Why Work for Canada Cartage Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers. Position Summary Reporting to the Operations Manager, the Crossdock Support desk will work to ensure our product is moving safely, efficiently and meeting our customer’s expectation. This person will work closely with our warehouse team, dispatchers, drivers, customers and all other internal/external staff to ensure that customer satisfaction is enhanced. Location: Balzac, AB Schedule : 4 on 3 Off – 3 on 4 Off (Rotational shift) Shift time: 5:00 AM to 5 :00 PM What you will do Participates in a culture where Health & Safety is the #1 priority and complies with all regulatory and company safety requirements. Follows procedures to ensure the accurate, efficient and safe operation of all equipment (i.e. forklifts, pallet jacks, dock doors etc). Reports all building issues, failures, including dock and power equipment, lighting, floors, etc. Support warehouse team and dispatch team with planning, scheduling, dispatching and customer service items Ensure system accuracy to reflect expectations Ensure customer satisfaction, response times and proper email etiquette. Keep Operations and Terminal Management apprised of all problems encountered, driver issues, customer’s comments and/or related issues Liaise with Interline Carriers, Operators and Super Operators to coordinate drivers and communicate our expectations Be aware of Drivers Hours of Service and pending weather issues. Maintain satisfactory levels of on time delivery by ensuring all targeted deliveries are made on schedule and advise in advance of any foreseen issues Liaise with warehouse and other inner office departments on problems encountered, customer’s comments and related issues Report and expedite OS&D process to avoid claims and claims cost Complete and submit tasks and reports in a timely manner In preparation for annual vacation insure back up is designated and aware of your daily duties. Notify your contacts of the same. Assist with general office duties of the department. Answer the phones and emails, filing, photocopying Become familiar with the company’s policies and procedures Represent the company in a professional manner Maintain a clean and orderly work place Participate in ongoing training, cross training and assist in other positions required Assist with unforeseen issues as requested Other duties as assigned by management What You’ll Bring Open to flexible scheduling and changing shifts, hours and/or work environment. 1-2 years Warehouse or Dispatch experience Transportation industry experience would be a strong asset Forklift experience will be an asset Ability to work independently and in a team environment, able to multi-task, set priorities and meet deadlines Excellent verbal and written communication skills Strong analytical skills with attention to detail and accuracy Commitment to continuous improvement and excellent customer service Why People Love Working at Canada Cartage Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate. Accessibility Commitment Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request. Application Process We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies. #workatcanadacartage

What you’ll do

The Crossdock Support desk ensures safe and efficient product movement by coordinating with warehouse teams, dispatchers, and drivers. This role maintains system accuracy, manages customer expectations, and oversees daily operational reporting to ensure on-time delivery.

Requirements

Candidates should have 1-2 years of warehouse or dispatch experience and the ability to work in a fast-paced, rotational shift environment. Strong communication skills, attention to detail, and a commitment to safety and customer service are essential.

Benefits

• Career growth and development
• Recognition programs
• Hotel discounts
• Entertainment discounts
• Gym membership discounts
• Team events

Listed skills

• Warehouse operations · Preferred
• Customer service · Preferred
• Forklift operation · Preferred
• Logistics · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Time management · Preferred
• Safety Compliance · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warehouse operations
• Dispatching
• Customer service
• Forklift operation
• Pallet jack operation
• Logistics
• Communication
• Analytical skills
• Attention to detail
• Multi-tasking
• Time management
• Email etiquette
• Safety compliance
• Problem solving
• Planning
• Management
• Operations
• Continuous Improvement Process
• Detail Oriented
• Warehousing
• Analytical Skills
• Professionalism
• Customer Service
• Teamwork
• Ability To Meet Deadlines
• Supply Chain
• Multitasking
• Operations Management
• Scheduling
• Team Oriented
• Filing
• Pallet Jacks
• Forklift Truck
• Office Procedures
• Email Etiquette

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Manufacturing
• Supporter
• Logistics Specialist
• Transport Clerks
• Logisticians

More jobs from CommerceLink Logistics ULC