Receptionist/Client Services Representative (CSR)

Job summary

The role begins with reception duties including managing inquiries, mail, and visitor logs before transitioning into a Client Services Representative position. As a CSR, the employee will act as a liaison between clients and internal teams, manage account files, and generate reports.

Job details

At CCA, we believe strong client relationships are at the heart of everything we do. We don’t just provide services—we build partnerships grounded in trust, communication, and results. If you enjoy connecting with people, understanding their needs, and helping them succeed, this role offers an opportunity to make a real impact. You’ll work closely with clients, support their goals, and play a key role in strengthening long-term relationships that drive mutual success. Our downtown Winnipeg office is ready to welcome new team members. What the Roles Involves You will start as a receptionist to learn our internal systems, procedures, and core operations. Through a Performance-based progression, you will begin to learn and take on more Client Service Representative (CSR) duties and tasks. When a full-time Client Service Representative (CSR) position becomes available, you could be transitioned fully into the role once you have proven your abilities match the requirements. At that point, your reception duties will be removed so you can focus entirely on full-time CSR responsibilities. As a Receptionist, you will: Assist walk-in customers daily as the face of the organization Answer call inquiries and maintain visitor logs Process walk-in payments Enter manual business into systems Generate manual letters Process letter and receipt requests for Collection Officers and clients at their request Process incoming and outgoing mail for couriers Act as back up to the credit card line Assist with other administrative duties, as required As a Client Services Representative (CSR), you will: Act as the primary liaison between clients and internal teams, ensuring consistent and accurate communication on file status List new business files from clients, verifying all details through system checks and thorough review Assess and analyze files, reports, and correspondence to provide updates and direction to collectors and tracers Communicate regularly with clients via phone and email regarding account status, settlements, and payment inquiries Process and maintain file updates, including payments, adjustments, rollovers, and new account activity Work with data from multiple sources, converting and formatting files into standardized formats such as Excel and TXT Upload and manage data within internal systems, ensuring accuracy and completeness Identify and correct file conversion errors within internal systems (CRS) Generate and distribute weekly and monthly reports to internal teams and clients Process invoices, statements, and verify account balances Support additional administrative functions and provide backup support to other departments as needed Qualifications High-school diploma or equivalent. Working knowledge of collection industry is considered an asset. (Required) A minimum of 1-year of work in customer service. Demonstrated systems knowledge (CRS, Microsoft suite, cartographer, filezilla, EDI systems) Competencies We’re looking for individuals who are: Strong communicators with excellent interpersonal skills Relationship-focused and customer-oriented Organized, detail-focused, and able to manage multiple priorities Self-motivated and results-driven Comfortable working both independently and within a team Skilled in problem-solving and decision-making Proficient in Microsoft Office and general computer systems Excellent verbal and written communication Experience in sales, client relations, or customer service is an asset—but not required. If you're eager to learn and grow, we’d love to hear from you How We Support You We understand that success comes from the right support. At CCA, you’ll find: Stable, full-time work in a structured office setting Group benefit plan to support your health and peace of mind Subsidized public transit to make your commute easier On-site Wellness Room for mental health breaks and relaxation Secure downtown location that’s convenient and accessible Friendly, inclusive, and supportive team culture we’re here to help each other succeed Opportunities for growth and development, whether you’re building a long-term career or gaining valuable experience Conditions of Employment Must be legally eligible to work in Canada (valid work permit, permanent residency, or citizenship) Available for full-time work Criminal Record Check maybe required Our Story Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca. Commercial Credit Adjusters Ltd. is committed to welcoming dedicated professionals who take pride in their work. We look forward to reviewing your application and exploring the possibility of having you join our team.

What you’ll do

The role begins with reception duties including managing inquiries, mail, and visitor logs before transitioning into a Client Services Representative position. As a CSR, the employee will act as a liaison between clients and internal teams, manage account files, and generate reports.

Requirements

Candidates must have a high-school diploma or equivalent and at least one year of customer service experience. Proficiency in Microsoft Office and strong communication skills are required, with knowledge of the collection industry considered an asset.

Benefits

• Group benefit plan • Subsidized public transit • On-site Wellness Room

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Data entry
• Problem-solving
• Microsoft Office
• Administrative support
• Relationship management
• Attention to detail
• Time management
• Interpersonal skills
• Reporting
• File management
• Invoicing
• Conflict resolution
• Accounts Receivable Management
• Professionalism
• Willingness To Learn
• Ethical Standards And Conduct
• Administrative Functions
• Self-Motivation
• Mental Health
• Cartography
• Decision Making
• Customer Service
• Client Services
• Data Conversion
• Sales
• FileZilla
• Leadership
• Interpersonal Communications
• Problem Solving
• Operations
• Writing
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Finance & Accounting
• Client Services/Receptionist
• Client Service Representative / Associate
• Inquiry Clerks
• Customer Service Representatives