Oracle Retail MFCS Functional Lead

Job summary

Lead support and service delivery for Oracle Retail MFCS, coordinating business stakeholders, IT, offshore teams, and Sales Audit support while meeting SLAs and maintaining system availability. Manage incidents, problems, changes, releases, testing, and deployments, and monitor operational performance to identify risks and improvements.

Job details

Title: Oracle Retail MFCS Functional Lead Location: Canada (Remote) Duration: 6 months Time Zone: CST Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS ( Sales Audit) support for incidents, enhancements, and service requests. Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability. Facilitate business requirement gathering and solution discussions, translating functional needs into actionable tasks for offshore support and development teams. Drive incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and implementation of preventive measures. Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with change management standards. Monitor application performance and operational KPIs, proactively identifying system issues, process improvements, and optimization opportunities across MFCS integrations and workflows. Skills: offshore,oracle mfcs,retail,rca

What you’ll do

Lead support and service delivery for Oracle Retail MFCS, coordinating business stakeholders, IT, offshore teams, and Sales Audit support while meeting SLAs and maintaining system availability. Manage incidents, problems, changes, releases, testing, and deployments, and monitor operational performance to identify risks and improvements.

Requirements

The role calls for functional leadership and experience supporting Oracle Retail MFCS in a retail environment, including coordination with offshore support and development teams. It also requires capability in incident and change management, root cause analysis, release coordination, and stakeholder communication; no specific education or years of experience are stated.

Listed skills

• Incident Management · Preferred
• Change Management · Preferred
• Root Cause Analysis · Preferred
• SLA Management · Preferred
• Business Requirements Gathering · Preferred
• Performance Monitoring · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Oracle Retail MFCS
• Sales Audit
• Application Support
• Service Delivery
• Offshore Team Coordination
• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis
• Risk Assessment
• Release Planning
• Testing
• Production Deployment
• SLA Management
• Business Requirements Gathering
• Performance Monitoring

Job areas

• Technology
• Retail
• Management & Leadership
• Customer Service & Support