Shift Supervisor - Cobequid Toll Plaza

Job summary

The Shift Supervisor is responsible for leading staff, ensuring compliance with site operating procedures, and maintaining the security of the toll plaza. They also handle incident reporting, equipment malfunction documentation, and provide break relief for toll collectors.

Job details

Commissionaires Nova Scotia (CNS) is the province’s not-for-profit provider of security, safety, training, and identification services. Winner of the Halifax Chamber of Commerce Not-For-Profit of the Year, we are an independent member of Commissionaires Canada, our parent federation employing over 22,000 nationwide. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians. We are looking for highly engaged, positive and professional security guards. You'll play a key role in the success of our organization through your contribution to the safety, security and protection of our valued client's people and property. We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship. THE ROLE Position: Shift Supervisor Competition: CNS 2026-08-25 Location: Cobequid Pass Toll Plaza, Great Village, Nova Scotia Working Hours: 12 Hour rotating shift; 0500-1700, 1700-0500 hours Wage: $24.00 per hour Closing Date: September 15, 2026 Duties and Responsibilities: While duties may vary, the responsibilities of this role may include, but are not limited to: Supervising and leading employees on assigned shifts Effectively coach, motivate and provide feedback when necessary Ensuring compliance with “Atlantic Highway Management Corporation’s Standard,” as well as Operating Procedures, Site Work Instructions, CNS Policy and Procedures, and other related documents Ensuring timely and accurate delivery of communication, including all Incident Reports Completing service activity reports for all equipment malfunctions in the lanes Collecting money from Toll Collectors and submitting accurate bank deposits Resolving/addressing all complaints in a timely, professional, and satisfactory manner Keeping the Site Supervisor, client and other stakeholders apprised of all events and incidents as applicable Providing break relief for Toll Collectors Conducting patrols of the site The competition winner may be progressed to assist the Site Supervisor when required WHO WE’RE SEEKING? Eligibility Requirements Candidates must: Be aged 19 or older Not have a criminal record for which a pardon has not been granted Be able to provide fingerprints and complete a criminal record check Be eligible to apply for, and pass: - Government of Canada Enhanced Reliability - Emergency First Aid & CPR Be able to communicate effectively in English (the ability to work in both official languages would be considered an asset) Hold a valid Nova Scotia Driver's License Qualifications and Skills The incumbent must demonstrate experience with the following key qualifications, skills, and attributes: Supervisory experience considered an asset Six (6) months (or more) Toll collection experience beneficial Highly professional and discreet Superior communication and interpersonal skills Strong customer service skills Excellent coaching, negotiating, and influencing abilities Knowledgeable of CNS Policies and Procedures Good working knowledge of computer-based applications Be qualified in, or have the ability to pass, CNS advanced leadership/management training courses (CSC 1 and 2) READY TO JOIN US? Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process. We thank all applicants for their interest, but only those chosen for an interview will be contacted.

What you’ll do

The Shift Supervisor is responsible for leading staff, ensuring compliance with site operating procedures, and maintaining the security of the toll plaza. They also handle incident reporting, equipment malfunction documentation, and provide break relief for toll collectors.

Requirements

Candidates must be at least 19 years old, possess a valid Nova Scotia driver's license, and be able to pass a criminal record check and government security clearance. Previous supervisory experience is considered an asset, along with strong communication and customer service skills.

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• CPR · Preferred
• Leadership · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Coaching · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Leadership
• Customer service
• Communication
• Conflict resolution
• Coaching
• Incident reporting
• Security
• Patrolling
• Toll collection
• Computer literacy
• First aid
• CPR
• Negotiation
• Influencing
• Emergency First Aid
• Customer Service Management
• Valid Driver's License
• Deposit Accounts
• Management
• Cardiopulmonary Resuscitation (CPR)
• Customer Service
• English Language
• Incident Reporting
• Interpersonal Communications
• Management Training And Development
• Safety Training

Job areas

• Security & Safety
• Management & Leadership
• Customer Service & Support
• Transportation
• Shift Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers