Systems Administrator (Term Position)

Job summary

The Systems Administrator provides first and second-level technical support while ensuring incidents and service requests are resolved within SLA timelines. They are responsible for maintaining system stability, managing endpoint security via Microsoft Intune, and contributing to process improvements.

Job details

Location: 24 Colonnade Road, Ottawa ON Schedule: Daytime, Monday to Friday Salary: $66,025/year We are currently recruiting for a term Systems Administrator (12-month term) to work on-site at our headquarters in Ottawa, Ontario. This is a newly created position. What you will be doing… As a Systems Administrator, first and second-level technical support to end-users while ensuring that incidents and service requests are prioritized, tracked, and resolved within established service level agreements (SLAs). You will play a key role in maintaining system stability, improving service delivery processes, and supporting a secure, modern IT environment. This is an ideal opportunity for someone who thrives in a structured, service-driven IT environment and is motivated to improve systems, processes, and user experience. Some of your responsibilities include… Act as the first point of contact for IT incidents and service requests Diagnose and resolve issues related to hardware, software, Microsoft 365, and network connectivity Ensure all tickets are logged, prioritized, and resolved within SLA timelines Escalate complex issues to appropriate support tiers while maintaining ownership Deploy, configure, and troubleshoot Microsoft Intune for endpoint management and security enforcement Monitor system performance, alerts, and outages; identify trends and potential vulnerabilities Generate and contribute to reporting on ticket trends, resolution times, and recurring issues Provide clear, professional communication to end-users throughout the support process Contribute to and maintain knowledge base documentation and troubleshooting guides Identify recurring issues and recommend process or system improvements Support onboarding and training of new IT team members What’s in it for you? Work for a reputable and nationally known company Work in a challenging and rewarding work environment Employer paid professional development A comprehensive benefits package Generous paid time off, holidays and sick days Retirement plans with company matching of employee contributions Employee discount programs, social outings and holiday gatherings Free Parking available on site You’re a good fit if… You have strong troubleshooting and problem-solving skills across IT systems and environments You are highly proficient with Microsoft Intune (device management, policy enforcement, compliance) You have hands-on experience with Microsoft 365, Windows 11, and Azure Active Directory You are comfortable working within an ITSM/ticketing system in an SLA-driven environment You understand networking fundamentals (IP addressing, DHCP, DNS, connectivity troubleshooting) You are customer-focused and can clearly communicate technical concepts to non-technical users You are organized, can prioritize effectively, and thrive in a fast-paced, service-oriented environment You have hands-on experience supporting Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive), including troubleshooting email configuration, synchronization issues, and collaboration tools You take initiative to identify trends, improve processes, and prevent recurring issues Your must-haves: Diploma or degree in Computer Science, Information Technology, or a related field ITIL Foundations certification Strong hands-on experience with endpoint management tools such as Microsoft Intune in an enterprise environment Experience supporting modern endpoint security practices (e.g., MFA, device compliance, secure access) You demonstrate a strong customer service mindset, including empathy, patience, and the ability to build positive relationships with end-users Bilingual in both English and French is highly desirable and preferred Must be eligible for and able to obtain and maintain a Government of Canada Secret security clearance Application Process If we are the right fit for you, we want to hear from you! Send us your resume and cover letter today! NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities. Commissionaires’ values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process. Commissionaires-Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology. We appreciate all who apply, however we will only be contacting candidates of interest.

What you’ll do

The Systems Administrator provides first and second-level technical support while ensuring incidents and service requests are resolved within SLA timelines. They are responsible for maintaining system stability, managing endpoint security via Microsoft Intune, and contributing to process improvements.

Requirements

Candidates must hold a diploma or degree in Computer Science or IT and possess an ITIL Foundations certification. Strong hands-on experience with Microsoft 365, endpoint management tools, and the ability to obtain a Government of Canada Secret security clearance are required.

Benefits

• Employer paid professional development • Comprehensive benefits package • Paid time off • Holidays • Sick days • Retirement plans with company matching • Employee discount programs • Social outings • Holiday gatherings • Free parking

Listed skills

• systems administration · Preferred
• Problem solving · Preferred
• Microsoft 365 · Preferred
• SLA Management · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Systems administration
• Microsoft Intune
• Microsoft 365
• Windows 11
• Azure Active Directory
• ITSM
• Ticketing systems
• Networking fundamentals
• Hardware troubleshooting
• Software troubleshooting
• Endpoint management
• Technical support
• SLA management
• Knowledge base documentation
• Communication skills
• Problem-solving

Job areas

• Technology
• Security & Safety
• Customer Service & Support
• Administrative