Dispatcher- Military Police Unit Esquimalt

Job summary

The MP Dispatcher is responsible for managing emergency and non-emergency police responses while maintaining accurate call documentation. They also oversee the monitoring of alarms and cameras and the issuance of keys in accordance with military orders.

Job details

Join Commissionaires! Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more. Be part of a great team where your contribution is recognized. We offer opportunities to service a range of different customers. If interested in advancement, there is plenty of opportunity. We are a dedicated equal opportunity employer with both structured and flexible shifts available across Vancouver Island and into the Yukon to suit every lifestyle – student, parent, night owl, you name it! As one of Canada's leading security organizations, our security professionals keep airports, schools, government facilities, and other commercial enterprises safe. We also work with police departments and municipalities to help in keeping Canadians safe. Job Title: Dispatcher, Military Police Unit Esquimalt Location: CFB Esquimalt Pay: $26.27/hr - $27.30/hr Hours: Rotating days and overnights Position Status: Union Position POSITION SUMMARY: Commissionaires Victoria, the Islands and Yukon (CVIY) Division is Vancouver Island’s largest security services company, with approximately 850 employees. The division is one of the leading non-government and not-for-profit employers on Vancouver Island. Our enduring mandate is to provide meaningful employment opportunities for former members of the Canadian Armed Forces, the Royal Canadian Mounted Police and others who wish to contribute to the security and well-being of Canadians. Under the guidance of the Military Police Shift Supervisor, the MP Dispatcher is responsible for prompt emergency and non-emergency Police response. They are also responsible for proper documentation of all calls, starting the CAD in SAMPIS for patrols in accordance with CF MP Gp Orders, issuing keys and monitoring alarms/cameras. POSITION DUTIES AND RESPONSIBILITIES: Ability to Dispatch Police response appropriately to any given situation. Adhering to CF MP Gp Orders with regard to protocols relating to communications. Ability to use or learn to use SAMPIS in the performance of duties. Ability to use CPIC and adhering to the regulations regarding the use of. Complying with Access to Information/Privacy Act requirements. ESSENTIAL QUALIFICATIONS Successful completion of the Commissionaire Qualifying Course. Must have Level II (Secret) security clearance issued by Public Works and Government Services Canada (PWGSC).and be on the VCR. Ability to adhere to strict Confidentiality requirements. Proven ability to respond to changing situations. Ability to use proper radio/telephone communication procedures. Ability to use and monitor alarm/CCTV equipment RATED QUALIFICATIONS, KNOWLEDGE AND SKILLS Require strong computer skills, including Microsoft Office email (Outlook), MS Word, Excel, PowerPoint, Access and use of the internet. Knowledge of military writing an asset. Liaise effectively with various agencies within the Military Excellent verbal and written communication skills in English. Demonstrated ability in analytical thinking and problem solving skills. Ability and flexibility to deal effectively and efficiently with rapidly changing situations. Excellent customer service skills. Ability to operate under stress and tight timelines. Possess strong organizational skills with effective time management skills. Knowledge of Offences under Criminal Code of Canada, National Defence Act and other federal and provincial statues. Knowledge of all areas of CFB Esquimalt. WHAT WE OFFER: Opportunities for advancement. Free and paid training programs. Flexible work schedule – maximize work-life balance! Recognition programs. Paid sick, vacation and personal needs time-off. Group-life, medical & dental coverage. Mental health supports and dedicated HR team. Free uniform and dry-cleaning reimbursement. BC Transit Pro Pass. Safety boot reimbursement. Personal protective equipment provided. RRSP contributions. Referral bonuses. And more!

What you’ll do

The MP Dispatcher is responsible for managing emergency and non-emergency police responses while maintaining accurate call documentation. They also oversee the monitoring of alarms and cameras and the issuance of keys in accordance with military orders.

Requirements

Candidates must have successfully completed the Commissionaire Qualifying Course and possess a Level II (Secret) security clearance. Proficiency in computer systems and the ability to adhere to strict confidentiality and communication protocols are essential.

Benefits

• Health benefits • Dental benefits • RRSP contributions • Employee recognition programs • Paid sick time • Vacation time • Personal needs time-off • Group-life coverage • Medical coverage • Mental health supports • Free uniform • Dry-cleaning reimbursement • BC Transit Pro Pass • Safety boot reimbursement • Personal protective equipment • Referral bonuses

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• telephone communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatching
• Emergency response
• Communication procedures
• Alarm monitoring
• CCTV operation
• Computer skills
• Microsoft Office
• Analytical thinking
• Problem solving
• Customer service
• Time management
• Organizational skills
• Radio communication
• Telephone communication
• Confidentiality
• Military writing
• Basic Internet Skills
• Secret Clearance
• Analytical Thinking
• Organizational Skills
• Microsoft Access
• Microsoft Word
• Microsoft Excel
• Alarm Devices
• Mental Health
• Customer Service
• Communication
• Computer Literacy
• Information Privacy
• Dry Cleaning
• English Language
• Problem Solving
• Microsoft Outlook
• Personal Protective Equipment
• Microsoft PowerPoint
• Public Works
• Time Management

Job areas

• Security & Safety
• Government & Public Sector
• Administrative
• Military Police
• Dispatcher
• Telephone Switchboard Operators
• Public Safety Telecommunicators