North Island Field Supervisor

Job summary

The Field Supervisor is responsible for managing security staff, overseeing guard posts, and ensuring all security protocols and patrols are executed correctly. They also assist with onboarding, fleet maintenance, and responding to emergency situations to maintain safety standards.

Job details

Join Commissionaires! Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more. Be part of a great team where your contribution is recognized. We offer opportunities to service a range of different customers. If interested in advancement, there is plenty of opportunity. We are a dedicated equal opportunity employer with both structured and flexible shifts available across Vancouver Island and into the Yukon to suit every lifestyle – student, parent, night owl, you name it! As one of Canada's leading security organizations, our security professionals keep airports, schools, government facilities, and other commercial enterprises safe. We also work with police departments and municipalities to help in keeping Canadians safe. Location: Comox Wage: $24.00/hr Shift Times: Daytime/Evening Reports to: Client Service Manager JOB RESPONSIBILITIES * Provide superior customer service to clients and general public. * Scheduled security staff and security contractor escorts. * Book appointments. * Provide access control and security foot patrols as needed. * Process Serving (Document Service) * ID services Technician Training * Manage Car Fleet Maintenance Schedule * Proactively respond to and resolve emergency situations and conflicts. * Complete evacuation and emergency response procedures. * Communicate problems or concerns to the Client Service Manager * Assist CSM and Recruiting team with Onboarding new Commissionaires (issuing Uniforms, maintaining inventory of uniforms and PPE as required) * Assist Commissionaires with obtaining Security Clearances and Security Licences. * Ensure that each guard post within Commissionaires North is manned in accordance with orders and that the duties and responsibilities of each are carried out in accordance with pertinent regulations, directives and instructions as required. * Ensure that all Commissionaires employed within North Region are adequately trained, properly equipped and fully capable of performing their duties on site. * Ensure that patrols are completed in accordance with the required schedules as promulgated by the Client Service Manager. * Ensure that a high standard of dress and deportment is always maintained and that all guard posts and guard houses are maintained in a clean and orderly manner. * Any other duties as stipulated in Post Orders, or directions of the Client Services Manager. Qualifications and Experience: * Must be able to obtain a reliable status security clearance with Government of Canada. * Must obtain a BC Security Licence * Must have excellent working knowledge of Microsoft suite programs. * Must be able to stand and sit for long periods at a time. * Must be able to work in a range of weather conditions to perform outdoor foot patrols. * Must be fluent in the English language - written, verbal and reading skills. * Must have a positive attitude with a professional demeanor, and strong interpersonal skills. * Have excellent attention to detail to fulfill duties and responsibilities and incident report writing. * Have excellent problem-solving skills with an ability to handle emergency situations in a calm manner. * Have the ability to work independently and make sound decisions in varying situations. * Have a demonstrated interest and experience in serving the public. Benefits and Perks * Free and paid training programs. * Opportunities for advancement. * A variety of shifts to maximize work-life balance! * Exclusive partnership rates with BMO, Bell, and Hero Travel program * Recognition and reward programs. * Extended health, dental, and vision coverage. * Free uniform and dry-cleaning reimbursement. * Safety boot reimbursement and PPE provided (as applicable). * RRSP contributions. * Referral bonuses. * And more!

What you’ll do

The Field Supervisor is responsible for managing security staff, overseeing guard posts, and ensuring all security protocols and patrols are executed correctly. They also assist with onboarding, fleet maintenance, and responding to emergency situations to maintain safety standards.

Requirements

Candidates must possess a BC Security Licence and the ability to obtain a Government of Canada security clearance. Strong interpersonal skills, proficiency in Microsoft Office, and the physical ability to perform outdoor patrols are required.

Benefits

• Health insurance • Dental benefits • RRSP contributions • Employee recognition programs • Free training programs • Paid training programs • Extended health coverage • Vision coverage • Free uniform • Dry-cleaning reimbursement • Safety boot reimbursement • PPE provided • Referral bonuses

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Fleet Maintenance · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Security operations
• Access control
• Patrol management
• Emergency response
• Conflict resolution
• Fleet maintenance
• Onboarding
• Security clearance
• Microsoft suite
• Incident report writing
• Problem-solving
• Communication
• Attention to detail
• Leadership
• Emergency Response
• Fleet Maintenance
• Professionalism
• Positivity
• Access Controls
• Customer Service
• Client Services
• Dry Cleaning
• English Language
• Incident Reporting
• Interpersonal Communications
• Inventory Management
• Problem Solving
• Security Clearance
• Setting Appointments
• Detail Oriented

Job areas

• Security & Safety
• Management & Leadership
• Customer Service & Support
• Administrative
• Government & Public Sector
• Field Supervisor
• Security Supervisor
• Security Guards
• First-Line Supervisors of Security Workers