Video Monitoring Operator - DND

Job summary

The operator monitors live video feeds and AI-assisted detection tools to identify suspicious activity and prevent security threats. They are responsible for executing response procedures, communicating with law enforcement, and maintaining accurate incident reports.

Job details

Join Commissionaires! Join Commissionaires Victoria, the Islands and Yukon, Canada’s premier not-for-profit security provider. Over 90% of our revenue is reinvested into our team members, supporting competitive wages, benefits, and meaningful careers in public safety. With 22,000+ employees nationwide and more than 800 serving Vancouver Island and Yukon, we deliver customized security solutions to public and private sector clients, including uniformed guard services, mobile response, by-law enforcement, and identification services. Position Summary We are seeking a proactive and observant Live Video Monitoring Operator to support real-time video intelligence operations focused on crime prevention, threat deterrence, and incident response. This role blends technology-enabled monitoring, analytical thinking, and rapid decision-making in a control-room environment. You will identify emerging risks, intervene using on-site audio deterrence when appropriate, and coordinate response actions, including communication with law enforcement when required. Ideal for someone who stays calm under pressure, thinks critically, and takes decisive action in fast-paced situations. Location: CFB Esquimalt Shifts: Various days, evenings, and overnight shifts Schedule: Various Shifts Reports to: Site Supervisor Starting Wage: $24.66/hr - $26.30/hr Key Responsibilities: * Monitor live video feeds using surveillance platforms, analytics, and AI-assisted detection tools * Identify suspicious activity and execute established prevention and response procedures * Deliver verbal deterrence messaging through on-site audio systems when appropriate * Assess evolving situations and determine appropriate escalation steps * Communicate directly with law enforcement and emergency services when required * Maintain situational awareness across multiple sites and camera views simultaneously * Document incidents, observations, and actions accurately in reporting systems * Verify alerts generated by detection and analytics software * Remain professional and composed during live or high-pressure incidents * Follow all data security, confidentiality, and operational integrity standards * Report system issues or process gaps impacting monitoring effectiveness Required Skills & Qualifications: * Valid BC Security Worker License (Security Guard/Security Alarm Monitor), or willingness to obtain * Strong attention to detail and ability to monitor multiple feeds simultaneously * Sound decision-making skills and ability to apply procedures consistently * Clear, confident verbal communication skills * Ability to remain calm and effective during time-sensitive situations * Comfortable working with technology-driven monitoring systems * Strong written communication for accurate incident reporting * Ability to follow structured procedures while adapting to dynamic environments * Professionalism, discretion, and reliability * Ability to work independently and collaboratively within a team BENEFITS AND PERKS: * Free and paid training programs * Opportunities for advancement * Exclusive partnership rates with BMO, Bell, and Hero Travel program * Recognition and reward programs * Extended health, dental, and vision coverage * Free uniform and dry-cleaning reimbursement * Safety boot reimbursement and PPE provided (as applicable) * RRSP contributions * Referral bonuses * And more!

What you’ll do

The operator monitors live video feeds and AI-assisted detection tools to identify suspicious activity and prevent security threats. They are responsible for executing response procedures, communicating with law enforcement, and maintaining accurate incident reports.

Requirements

Candidates must hold a valid BC Security Worker License or be willing to obtain one. The role requires strong attention to detail, the ability to remain calm under pressure, and effective communication skills for high-stakes situations.

Benefits

• Free training programs • Paid training programs • Opportunities for advancement • Exclusive partnership rates with BMO, Bell, and Hero • Travel program • Recognition and reward programs • Extended health coverage • Dental coverage • Vision coverage • Free uniform • Dry-cleaning reimbursement • Safety boot reimbursement • PPE provided • RRSP contributions • Referral bonuses

Listed skills

• Training · Preferred
• Cleaning · Preferred
• Verbal · Preferred
• Attention to detail · Preferred
• Health · Preferred
• Data analysis · Preferred
• safety · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Reporting · Preferred
• Time · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Video monitoring
• Surveillance
• Threat deterrence
• Incident response
• Critical thinking
• Decision-making
• Verbal communication
• Written communication
• Situational awareness
• Data security
• Incident reporting
• AI-assisted detection
• Security worker license

Job areas

• Security & Safety
• Government & Public Sector
• Customer Service & Support