Site Supervisor - Recreational Sports

Job summary

The Site Supervisor will oversee daily facility operations, including managing staff, monitoring schedules, and ensuring programs run smoothly. They are also responsible for maintaining a positive customer experience by assisting families and coaches while managing inventory and sales.

Job details

We are looking for a Site Supervisor to help lead the day-to-day operations of our youth sports facilities and ensure every customer has a safe, organized, and exceptional experience. You will welcome families, athletes, coaches, and staff, keep programs running smoothly, and make sure our facilities are operating at the standard our customers expect. This is a hands-on role for someone who is organized, energetic, customer-focused, and comfortable taking ownership. You will be responsible for keeping an eye on the big picture while also making sure the small details are taken care of. Customer Experience Welcome customers and create a friendly, positive environment Help families, athletes, and coaches with questions and requests Make sure customers know about upcoming programs, events, products, and opportunities Handle customer concerns professionally and work toward effective solutions Daily Facility Operations Oversee the smooth operation of the facility during your shift Take attendance and verify rosters for programs and activities Monitor facility schedules and ensure programs start and finish on time Ensure spaces are properly prepared and ready for customers Staff & Program Support Monitor staffing levels and ensure shifts are properly covered Help coordinate staff throughout the facility based on operational needs Communicate with coaches, instructors, and other team members Help ensure staff are meeting our standards for customer service and professionalism Inventory & Products Monitor facility and program inventory Ensure supplies and equipment are available, organized, and properly maintained Promote and sell relevant products, programs, events, and services to customers Help ensure merchandise and promotional materials are properly displayed Strong customer service skills Excellent communication skills Strong organizational skills Reliable and dependable Ability to work independently Strong problem-solving skills Leadership skills Attention to detail Comfortable promoting and selling Previous experience in sports, youth coaching is a bonus Previous experience in auditing is a bonus Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first: Culture Index survey Skills game assessment Compensation: $19-27 p/h depending on experience

What you’ll do

The Site Supervisor will oversee daily facility operations, including managing staff, monitoring schedules, and ensuring programs run smoothly. They are also responsible for maintaining a positive customer experience by assisting families and coaches while managing inventory and sales.

Requirements

Candidates should possess strong organizational, communication, and customer service skills with the ability to work independently. Previous experience in sports, youth coaching, or auditing is considered a bonus.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Organizational skills
• Leadership
• Problem-solving
• Attention to detail
• Sales
• Facility management
• Staff coordination
• Inventory management
• Promotional Materials
• Energetic
• Professionalism
• Organizational Skills
• Auditing
• Customer Service
• Facility Operations
• Selling Techniques
• Problem Solving
• Merchandising
• Operations
• Coaching
• Youth Athletics
• Detail Oriented

Job areas

• Sports & Recreation
• Customer Service & Support
• Management & Leadership
• Administrative
• Recreation Supervisor
• Recreation / Activities Worker
• Fitness and Recreation Instructors and Programme Leaders
• Recreation Workers