Service Writer - Auto Repair

Job summary

Address customer complaints and inquiries, provide information about services and their costs, and issue receipts and other forms. Review relevant information to assess customer feedback and complaints, and receive payments.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Address customers' complaints or concerns Answer inquiries and provide information to customers Explain the type and cost of services offered Issue receipts and other forms Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Receive payments Experience and specialization Computer and technology knowledge Database software Internet MS Excel MS Outlook MS Windows Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Work under pressure Personal suitability Punctuality Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Organized Reliability Team player Benefits Health benefits Dental plan Disability benefits Health care plan Financial benefits Group insurance benefits Life insurance Pension plan Other Benefits Parking available

What you’ll do

Address customer complaints and inquiries, provide information about services and their costs, and issue receipts and other forms. Review relevant information to assess customer feedback and complaints, and receive payments.

Requirements

Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. The role calls for computer skills, attention to detail, strong communication, punctuality, organization, reliability, flexibility, and a customer-focused, team-oriented approach.

Benefits

• Dental Plan
• Disability Benefits
• Health Care Plan
• Group Insurance Benefits
• Life Insurance
• Pension Plan
• Parking

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Payment Processing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Complaint Resolution
• Customer Inquiries
• Service Cost Explanation
• Receipt Issuance
• Information Gathering
• Payment Processing
• Database Software
• Internet
• Microsoft Excel
• Microsoft Outlook
• Microsoft Windows
• Attention to Detail
• Oral Communication
• Written Communication
• Organization

Job areas

• Customer Service & Support
• Trades

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