Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

About ComPsych ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. Overview Guidance Consultants provide direct support to our client located remotely on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support. Responsibilities Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery. Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction Educate client about resources, eligibility, and services with a positive and professional approach Maintain complete and accurate documentation of cases within our proprietary database Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations Other duties as assigned Qualifications Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Heath field. Superior active listening skills and a demonstrated ability to be empathetic to all client concerns Outstanding customer service skills Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization Sound clinical judgment and critical thinking skills in order to resolve client issues effectively Experience working with clients in crisis Strong attention to detail and ability to multi-task Excellent organizational skills, highly self-motivated, and dependable Stable work history required Intermediate computer skills Compensation and Benefits Full benefits package for full-time employees will be provided in accordance with local labor laws and may include: Statutory paid leave and public holidays. Employer-sponsored health and social insurance contributions (where applicable). Employee wellbeing programs. Access to Employee Assistance Programs (EAP). The pay range for this position is 20.67 CAD / hourly. This is for an existing job vacancy. We are an equal opportunity employer committed to fair, transparent, and merit-based employment practices. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity or expression, sexual orientation, race, color, or ethnic origin, nationality, religion or belief, disability, pregnancy or parental status, marital or family status, veteran or military status, socioeconomic background, genetic information, or any other characteristic protected under applicable local, national, or international law. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations or adjustments at any stage of the recruitment process due to a disability or any other reason, please contact us at [email protected] and we will work with you to meet your needs. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.

The Guidance Consultant conducts clinical intakes and provides telephonic support to clients regarding behavioral, emotional, and wellness issues. They are responsible for identifying appropriate resources, maintaining accurate case documentation, and ensuring high-quality service delivery in accordance with departmental protocols.

Candidates must hold a minimum of a Master's degree in Counseling, Psychology, Social Work, or a related behavioral health field. The role requires clinical assessment experience, strong crisis intervention skills, and the ability to work effectively in a remote, fast-paced environment.

• Statutory paid leave • Public holidays • Employer-sponsored health insurance • Social insurance contributions • Employee wellbeing programs • Employee Assistance Programs

• Customer servicePreferred
• Problem solvingPreferred
• Time managementPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Clinical intake
• Triage
• Crisis stabilization
• Active listening
• Customer service
• Critical thinking
• Problem-solving
• Case documentation
• Behavioral health assessment
• Chemical dependency assessment
• Mental health support
• Resource navigation
• Time management
• Multi-tasking
• Communication
• Empathy
• General Data Protection Regulation (GDPR)
• Organizational Skills
• Data Privacy
• California Consumer Privacy Act (CCPA)
• Self-Motivation
• Active Listening
• Mental Health
• Management
• Social Work
• Substance Dependence
• Customer Service
• Clinical Assessments
• Computer Literacy
• Critical Thinking
• Employee Assistance Programs
• Labor Law
• Leadership
• Psychology
• International Laws
• Problem Solving
• Legislation
• Managed Care
• Multitasking
• Personal Information Protection And Electronic Documents Act
• Socioeconomics
• Detail Oriented
• Behavioral Health
• Emotional Health

• Healthcare
• Social Services
• Customer Service & Support
• Consulting
• Guidance Consultant
• Mental / Behavioral Health Counselor
• Social Work and Counselling Professionals
• Mental Health Counselors
• Substance Abuse, Behavioral Disorder, and Mental Health Counselors

Minimum education

Master’s degree

Minimum experience

2+ years

Apply by

Aug 12, 2027

Posting language

English

Working hours

40 hours per week