Senior Service Solution Architect

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us. Position Overview: Reporting to the Senior Director, Managed Services, the Service Solution Architect plays a critical role in shaping, designing, and evolving Compugen's managed services portfolio and customer engagements. This strategic customer-facing role combines deep technical expertise, consultative leadership, and business acumen to help clients transform their IT operations and achieve meaningful business outcomes. As part of Compugen's Managed Services transformation journey, the Service Solution Architect acts as a trusted advisor to both existing and prospective customers, helping them navigate complex technology decisions across infrastructure, cloud, security, digital workplace, automation, and AI-enabled services. The successful candidate will work closely with sales, delivery, technical practices, and customer stakeholders to identify opportunities, define service strategies, architect innovative solutions, and drive long-term customer success. This role requires an individual who can effectively translate business objectives into practical service and technology roadmaps while balancing operational excellence, risk management, user experience, and business value. The Service Solution Architect will contribute significantly to customer retention, service modernization initiatives, and the acquisition of new managed services engagements. This is not a sales role though. The primary focus of the Service Solution Architect will be on the existing customers base and supporting our customer success and governance colleagues, the support of sales/pre-sales activities as a collaborator to bring in new customers onboard those defined services and architectured solution will be the secondary priority. The ideal candidate brings extensive experience in enterprise IT infrastructure, managed services, service delivery, and consulting, along with a passion for helping organizations leverage technology to drive transformation in an increasingly cloud-first and AI-driven world. At Compugen, we believe the future of managed services extends beyond operating technology; it is about enabling better business outcomes. The Service Solution Architect will be a key contributor to this vision, helping customers create solutions that improve user experiences, co-create values & outcomes, accelerate innovation, reduce complexity, and maximize the value of their technology investments in the era of cloud, automation, and artificial intelligence. Key Responsibilities: Serve as a trusted advisor to customers, helping align technology investments and managed services strategies with business objectives and desired outcomes. Lead discovery workshops, assessments, and strategic planning sessions to identify opportunities for modernization, optimization, and value creation. Design comprehensive infrastructure and managed services solutions across on-premises, cloud, and hybrid environments. Develop architecture blueprints, service designs, migration strategies, and technology roadmaps that support customer transformation initiatives. Evaluate existing environments and recommend improvements that enhance performance, security, resiliency, user experience, and operational efficiency. Support business development activities, including solution presentations, proposals, RFP/RFI responses, and managed services pursuits. Collaborate with sales, delivery, and technical teams to support customer retention, service expansion, and new customer acquisition. Lead solutioning activities for managed services renewals, transformations, and net-new engagements. Evaluate emerging technologies, methodologies, and industry trends to advance Compugen's managed services portfolio and customer offerings. Contribute to service innovation initiatives, including cloud, automation, customer experience, and AI-enabled services. Provide consulting services and strategic guidance to customers within areas of technical and business expertise. Facilitate knowledge sharing, mentor technical resources, and promote architectural best practices across the organization. Collaborate with other Compugen lines of business to deliver integrated, customer-centric solutions. Act as a key contributor to Compugen's Managed Services transformation by championing a customer experience-focused, outcome-driven, and value co-creation approach to service delivery. Skills & Qualifications: Experience: 10+ years of experience in enterprise IT infrastructure, managed services, solution architecture, consulting, or related technology leadership roles. Proven experience designing and delivering complex infrastructure solutions across on-premises, cloud, and hybrid environments. Strong understanding of managed services delivery models, IT operations, service management, and customer success principles. Demonstrated ability to engage and consult with both technical teams and executive stakeholders. Experience supporting business development activities, solution pursuits, RFP/RFI responses, and customer presentations. Track record of leading technology transformation, modernization, or cloud adoption initiatives. Bilingual (French/English) is an asset Ability to obtain a Canada Government Secret "Level II" clearance is a requirement Skills: Enterprise infrastructure architecture knowledge (e.g. TOGAF) Microsoft Azure and hybrid cloud solutions Modern Workplace technologies Data center and server infrastructure Networking and connectivity solutions Cybersecurity and risk management Backup, disaster recovery, and business continuity Observability and IT operations management AI-enabled IT operations and automation platforms Service management frameworks such as ITIL Certifications: Industry certifications are considered a strong asset, including: Microsoft Certifications (against Microsoft specific designations on ModernWork, Azure, AI, Data, Security, Support, etc.) ITIL Foundation or higher VMware and other virtualized infrastructure solutions certifications Networking certifications (e.g. Cisco/Meraki CCNP/CCIE, HPE/Aruba at Profesionnal and Expert levels, Fortinet NSE 5/6/7/8, etc.) Security certifications (CISSP, CCSP, Azure Security Engineer, etc.) Relevant cloud or enterprise architecture certifications What Compugen Offers You: Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

The Service Solution Architect designs and evolves managed services portfolios and infrastructure solutions to align technology investments with customer business objectives. They act as a trusted advisor, leading discovery workshops and creating architecture blueprints for on-premises, cloud, and hybrid environments.

Requires 10+ years of experience in enterprise IT infrastructure and solution architecture with a strong background in managed services and cloud adoption. Candidates must be able to obtain a Canada Government Secret Level II clearance.

• Professional Development • Women In Technology Network • Community Give Back Opportunities • Remote Work/Hybrid Work Options • Work/Life Flexibility

• Microsoft AzurePreferred
• Risk ManagementPreferred

Identified from the job description. Confirm important requirements above.

• Enterprise Infrastructure Architecture
• Microsoft Azure
• Hybrid Cloud Solutions
• Modern Workplace Technologies
• Cybersecurity
• Risk Management
• ITIL
• AI-Enabled IT Operations
• Automation Platforms
• Disaster Recovery
• Business Continuity
• Networking Solutions
• Consulting
• Solution Architecture
• Service Management
• TOGAF

• Technology
• Consulting
• Management & Leadership
• Engineering
• Software

Minimum education

Professional degree

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level